Director of Catering and Conference Services - Woodlands Resort

The Director of Catering and Conference Services serves as the primary leader for the scheduling, planning, organization, and management of events that take place at The Woodlands Hotels (The Woodlands Resort, The Westin at The Woodlands and The Embassy Suites in Hughes Landing) , with central responsibility and management of internal & external clients that use The Woodlands Hotels for events. These events include, but are not limited to, in-house meetings, corporate meetings, parties, galas, weddings, corporate and non-profit trainings, etc.  This position is responsible for managing the Catering/Conference Services team as well as making quarterly catering sales goals for all properties.

• Directly responsible for the coordination and administration of all group business, day meetings, catering events including weddings, social events, etc. 
• Responsible for assignment of files contracted by the Sales Department based on key accounts, workload, and customer preference.
• Develop and maintain training and retraining programs for all Conference Services and Catering employees.
• Create and drive the event timeline from contract negotiation to post-conference wrap-up.
• Execute the personnel functions of the department by interviewing applicants, evaluating, reviewing and disciplining of current employees
• Propose and implement catering menus.
• Evaluate operations and supply clear, measurable goals for staff on a quarterly basis.
• Assist in preparing sales and profit forecasts as it relates to the Conference Services and Catering Department.
• Manage post-event activities: organize and lead meetings with Hotel Operations Departments; recommend improvements.
• Coordinating daily operations, ensuring that quality and service levels are consistent with company standards.
• Attend Banquet Event Order, Resume Meeting, 10-Day Meeting, Daily Standups, Operations Review, Staff and Yield Management, and Catering meetings.
• Maintain close communication with the setup team & Audio Visual Department sales and setup.
• Maintain open communication with Director of Operations, Food and Beverage Director, and General Manager.
• Perform any reasonable request as assigned or directed by Director of Sales.

3 or more years as Director of Catering and/or Conference Services highly preferred.

Requires knowledge of principles and practices within the food profession.

Knowledge of hotel operations, including marketing plans, human resources, budget forecasting, etc. is highly preferred.

Must be able to work a flexible schedule to include evenings, weekends and holidays.

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