Director of Client Care Services - Nurse Next Door - Manteca/Modesto/Tracy/Brentwood

We are seeking a dedicated and experienced Director of Client Care Services to join our team as we expand our home care service to include nursing care.

The Director of Client Care Services is accountable and responsible for planning directing and evaluating client and staff, implementing the standards of care and the development of staff personnel. The Director provides leadership and direction in all aspects of client care. He/she functions and participates in the development, implementation, monitoring and evaluation of client programs and services. This individual will assist in the delivery of home care services including caring consults, health education/counselling and follow up care.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Care Management

· Implements administrative and client care policies and practices for the Nurse Next Door location in compliance with state regulations;

· Consults with supervisors and staff, individually or in groups, regarding clients or families, special programs or service programs

· Oversees client care management processes including intake to client conversions, case set-up, customer service, and converting inquiries to service provision;

· Assures that skilled nursing and other therapeutic services furnished are under the supervision and direction of a physician or a Registered Nurse;

· Consult with physicians in matters relating to client care services;

· Serves on the Professional Advisory Committee and periodically review policies relevant to client care with the Committee

· Directs the implementation of service goals and objectives and develop standards that ensure safe and effective services to clients and families;

· Oversees the implementation and evaluation of client care services inclusive of regulatory licensure, certification criteria and accreditation standards;

· Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;

Staff Management & Development

· Conducts employee selection processes including recruitment, hiring and on boarding of staff;

· Supervises, schedules and manages overall performance of staff including compensation;

· Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;

· Directs and supervises professional and auxiliary personnel rendering client care services which include scheduling staff for both new and existing client engagements;

· Ensures staff development including orientation (Discovery Day), in-service education, continuing education and evaluation of staff

· Verifies credentials and qualifications for caregiving personnel;

· Establishes job functions, qualifications and job descriptions for staff classification;

· Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;

· Responsible for familiarizing the employees with all laws and regulations, and shall have copies of the rules available for their use

Quality Assurance/Quality Improvement/Risk Management

• Participates in the review, analysis and appraisal of the effectiveness of the total Nurse Next Door program;
• Directs and monitors organizational performance improvement activities;
• Oversees Quality Assurance and utilization review activities and coordinates with the Quality Assurance Committee in the timely implementation of corrective action plans and controls;

· Oversees organizational risk management program and ensures compliance with federal and state legislative requirements in areas such as health, employment, occupational health & safety;

· Evaluates service policies and functions, and recommend proposals for changes or study of problems which affect the Nurse Next Door location;

· Evaluates the performance of the individuals in the program in relation to established standards and the individual's professional development;

· Implements utilization review activities;

· Coordinates the timely implementation of corrective action plans;

Self-Development

• Participates in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth
• Establishes and evaluates performance, personal goals and objectives for advancement in planning for personal growth
• Perform other duties as assigned

EDUCATION and/or EXPERIENCE REQUIREMENTS

· Registered nurse licensed with the State Board of Nursing in California.

· Preferred: Bachelor’s degree in Nursing. Graduated from an accredited program by the National League of Nursing.

· Minimum three years of clinical experience with at least half of that time working in home health or related health care organization.

· Minimum three years of direct employee supervision.

· Possess exceptional nursing assessment skills

· Proven ability to build quality and implement improvements with the operation

· Excellent interpersonal skills and analytic/Critical thinker

· Excellent customer service skills and ability to deal tactfully with clients, staff and community

· Policy development is an asset;

· Understands state and federal regulatory compliance

If you are a dynamic leader with a passion for care, we invite you to apply for this challenging yet rewarding position as our Director of Client Care Services.