Director of Customer Experience - ALIYA of Oak Lawn

Director of Customer Experience

Job Type

Full-Time

Chicagoland Area 

Come join our AMAZING Team!

ALIYA Healthcare is a skilled nursing facility in Oak Lawn, IL.

Our goal is to raise the bar on quality care and provide a positive customer service environment. 

Director of Customer Service Benefits:

On Demand Pay Available

Full-Time Schedule

Tuition Reimbursement

Medical/Dental/Vision Coverage

401K

Director of Customer Experience Duties:

Concerns Forms- Initiated by Customer Service - Follow-up for resolutions.

Tours -in collaboration with Admissions

New Admission Room preparation (Room Readiness Checklist)

Welcome and support Hospitality.

New Admission Greeting

Family arrival notification

New admissions follow up to reconnect every 24 hours for 3 days.

New admissions complete contracts within 72 hours of admission

New Resident Room rounds once a day (New Admission greeting

Regular Resident Room rounds once a day (Angel rounds/TLC rounds)

Intentional rounding twice a day on all floors (IDPH Safety guidelines)

Director of Customer Experience Qualifications:

2 years’ experience or more in customer service-related position

Must possess, as a minimum, a high-school diploma or its equivalent.

Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Ability to multi-task, prioritize and work under pressure.

Professional appearance and demeanor.

Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

#ALIYAADM