Director of Guest Experience and Concierge - Eden Roc Miami Beach

Property Description:

Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

 

Overview:

Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Experience and Concierge and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of the guest experience, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!

 

Key Responsibilities:

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Lead and inspire a team of guest services professionals, providing guidance and support
• Establish and maintain effective communication channels with other departments
• Monitor guest feedback and take proactive measures to address concerns
• Collaborate with the sales and marketing team to promote guest services offerings
• Implement training programs to continuously improve service standards
• Ensure efficient operations of front desk, concierge, and guest relations functions
• Stay updated with industry trends and best practices to drive innovation

Join our team as the Director of Guest Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.

Qualifications:

• Bachelor's degree in hospitality management or a related field or equivalent experience
• Proven experience in a guest services leadership role within the hospitality industry
• Exceptional leadership and team management skills
• Strong customer focus and a genuine passion for providing outstanding service
• Excellent communication, negotiation, and problem-solving abilities
• Ability to analyze data and make informed decisions
• Proficiency in hotel management systems and guest service software
• Availability to work flexible hours, including evenings and weekends

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

 

Salary Range:USD $0.00 - USD $0.00 /Yr.