Director of L&D, Clinical - Charlie Health
New York City, NY
About the Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
Charlie Health is seeking a Director of Clinical Learning & Development to lead and advance the clinical L&D strategy, ensuring our clinicians are equipped with the knowledge, tools, and support they need to deliver exceptional care to our high-acuity clients. This role will directly influence the professional growth of our clinical teams, enhancing their ability to provide life-saving treatment to those most in need. Reporting to the VP of L&D, the Director will collaborate closely with clinical leadership and key stakeholders to design and implement learning solutions that promote clinical excellence and align with our mission to reduce youth suicide.
Responsibilities:
- Develop and lead a comprehensive learning strategy focused on clinical excellence, improving clinician competencies and enhancing care for high-acuity clients.
- Design and deliver ongoing clinical training programs, including continuing education, specialized clinical pathways, and certifications.
- Partner with clinical leadership to assess the needs of our clinicians and create targeted learning interventions that have a measurable impact on client outcomes.
- Implement a clinical career development framework that offers clinicians clear growth opportunities while maintaining the highest clinical standards.
- Ensure all clinical training is aligned with Joint Commission standards, compliance requirements, and Charlie Health's multi-state operations.
- Oversee clinical onboarding to ensure new hires are integrated effectively into our culture and treatment model.
- Continuously evaluate and report on the effectiveness of clinical training programs, adjusting strategies to improve clinician performance and client outcomes.
- Act as the clinical L&D partner for key departments, providing guidance on change management and organizational development initiatives.
- Champion Charlie Health's mission by fostering a culture of continuous learning, collaboration, and clinical innovation.
Qualifications
- Bachelor's degree required; Master's degree in a clinical or related field preferred.
- 8-10 years of demonstrated expertise in learning and development or clinical education.
- Exceptional written and verbal communication skills, with the ability to relay difficult concepts at all levels of the organization
- Thorough knowledge of and demonstrated ability to apply adult learning theories, best-in-class learning technologies, and modern instructional design methodologies
- Experience developing and leading clinical continuing education programs is a plus
- Able to work a hybrid schedule of 4 days per week in our NYC office, located within 75 minutes' commuting distance of the office.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The salary for this role will be between $148,500 and $175,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.#LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment: Act with urgency & don't give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
