Director of Operations, National Programs Division - Cbiz
Kansas City, MO
About the Job
With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national recognitions for 2023:
- Best and Brightest Companies to Work for in the Nation
- Top Workplaces USA
- Top Places to Work in Insurance
- Best and Brightest Companies in Wellness
- Great Place to Work Certification
CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).
- Achieve organizational objectives through the coordinated achievements of subordinate staff
- Assumes accountability for decisions made by subordinate staff
- May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitutes a primary part of the job
- Provide major input into hiring decisions
- Provide major input into rewarding and disciplinary actions
- Execute annual goals and priorities
- Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives
- Influence the direction for new or revised services, programs, processes, standards, or operation plans
- Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
- Exercise judgment within defined procedures and policies to determine appropriate action
- Provide leadership, coaching, and mentoring to subordinate staff
- Listen and resolve grievances
- Additional responsibilities as assigned
- Bachelor's degree
- High School Diploma or GED required
- Over 8 years’ experience in area of expertise with increasing complexity
- At least 6 years’ experience managing and leading staff
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrate industry experience; product knowledge, proposal process, underwriting, regulatory trends, and presentations skills
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Expert knowledge of state and federal legislation and regulations impacting discipline
- Expertise in managing clients
- Advanced problem solving and critical thinking skills
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