Director of Operations - J. Morrissey

140K+ Job Description Template Director of Operations CNC Machine LLC Last reviewed and updated: 11/8/23. Job Title: Director of Operations Company: CNC Machine LLC Reports to: EOS Integrator / COO Location: Newington, CT Job Type: Full-time Company Overview: KES Machine LLC is a leading CNC Service company specializing in CNC machine repair and calibration. We pride ourselves on delivering top-tier CNC solutions to our clientele, and we are seeking an experienced Director of Operations to lead and drive our operational excellence. Position Overview: The Director of Operations will oversee the daily operations of our CNC Service unit, ensuring that our company is constantly moving towards fulfilling its short-term and long-term objectives. This role demands deep knowledge of CNC operations, strategic thinking, and leadership capabilities. Mission Statement: At KES, we treat machines like patients and our customers like family members, ensuring toptier machinery performance and satisfaction. With over 100+ years of expertise, our team thrives on collaboration, transparency, and a relentless pursuit of industry excellence. Every action we take embodies our dedication to outstanding service, teamwork, integrity, and mastery. Our Core Values: At KES, our core values serve as the foundation of our culture, driving our decisions, actions, and interactions every day. These values are not just words on a wall; they are the guiding principles that define who we are and what we stand for. We believe that living our core values is essential to our success, and we are committed to aligning our people with these values at every stage of their journey with us. Our Customers and Their Machines Are #1: At KES, our customers are our top priority, and we treat your machines with the precision and care that your integral investment deserves. We deeply value your trust, and we're committed to ensuring you always receive unparalleled service and support. Embrace Teamwork & Leverage Our Collective Experience: Collaboration is in our DNA. We're more than just individual experts; we're a united force, leveraging our collective 100+ years of industry expertise to ensure you get unparalleled solutions. Our collective team spirit drives our innovation, our service quality, and our commitment to excellence. And our culture ensures every team member feels valued, supported, and empowered. Transparency and Integrity: Precision demands clarity and honesty. We believe in open communication, always standing by our word, and acting with uncompromising integrity. We’re committed to providing transparent solutions and honest recommendations so you can make informed decisions. Pursue Mastery and Excellence in Everything We Do: Our thirst for knowledge is unquenchable. This drive ensures that we're always at the forefront of our industry, offering cutting-edge solutions and services. Our determination to succeed isn't just about business growth; it's about setting industry standards and continuously pushing the boundaries of what's possible. Job Description Template Director of Operations CNC Machine LLC Last reviewed and updated: 11/8/23. Our 7-Year Target: KES Machine is the #1 choice for superior CNC machine service provider across three key U.S. markets. Powered by an ever-expanding team of innovators and machine magicians, we’ve made more than 10,000 machines (and their owners) happy nationwide. Top 5 Roles & Responsibilities: 1. People Management: • Build and lead a high-performing operations team, including CNC technicians, engineers, and support staff. • Develop and implement EOS's People Component by defining clear roles and responsibilities, setting performance expectations, and fostering a culture of accountability. • Provide coaching and support to team members, helping them grow and develop within the organization. 2. Process Optimization • Identify and document key operational processes related to CNC machine service, including maintenance, repair, scheduling, and quality control. • Continuously review and improve processes to enhance efficiency, reduce waste, and increase productivity. • Ensure that the organization adheres to EOS's focus on creating and maintaining efficient and scalable processes. 3. Data-Driven Decision Making: • Implement EOS's Data Component by establishing key performance indicators (KPIs) relevant to CNC machine service operations, such as machine uptime, response time, and quality metrics. • Collect, analyze, and report on data to monitor the health of the operations and make informed decisions. • Use EOS's Scorecard tool to track progress toward operational goals and identify areas for improvement. 4. Customer Satisfaction: • Ensure that the CNC machine service company delivers high-quality service and meets or exceeds customer expectations. • Implement EOS's Customer Component by defining customer personas, gathering feedback, and making necessary adjustments to improve customer satisfaction. • Develop and maintain strong customer relationships and seek opportunities for long-term partnerships. 5. Integration with the EOS® Framework: • Act as a key integrator within the EOS® framework, working closely with other leadership team members (e.g., the Visionary and the Integrator) to align the company's operations with its vision and strategic goals. • Participate in EOS's Level 10 Meetings and other EOS® processes to maintain clear communication, identify, and solve issues, and drive the company forward. It's important for the Director of Operations to be well-versed in the EOS® framework and its tools, as these principles will guide their decision-making and management approach. Additionally, adapt these responsibilities to the specific needs and goals of the CNC machine service company while staying true to the EOS® principles. Job Description Template Director of Operations CNC Machine LLC Last reviewed and updated: 11/8/23. Required Qualifications: • Bachelor’s degree in operations management, Engineering, or a related field. An MBA or equivalent is a plus. • 5+ years of experience in a senior operations role, preferably in a CNC or manufacturing environment. • Demonstrated experience in leading teams and managing complex operations. • Strong understanding of CNC machinery, technologies, and industry best practices. • Exceptional communication, leadership, and interpersonal skills. • Proven ability to develop and implement operational strategies and KPIs. • Budgeting and financial analysis skills. • Proficiency in computer literacy, including a strong command of essential software applications such as Microsoft Excel, and the ability to adapt to new technologies, is a fundamental requirement for this position. Travel: This position requires frequent travel. The successful candidate will be expected to travel, which may include overnight and weekend stays, to meet with clients, attend conferences, and represent the company at various events. Travel expenses will be compensated in accordance with company policy. A valid passport and the ability to obtain necessary visas are essential for this role. • Travel Expense Reimbursement: We recognize the costs associated with business travel. All approved, work-related travel expenses, including lodging, meals, and incidentals, will be reimbursed in accordance with our company policy. • Company Car: To facilitate mobility and ease of transportation, a company car will be provided. This ensures that you can travel to meetings, client locations, and other work-related venues with reliability and professionalism. • Company-Branded Clothing Reimbursement: We take pride in our brand's image and understand the importance of a consistent professional appearance. Employees will be reimbursed for the purchase of approved company-branded clothing, ensuring you represent KES in the best light. We're dedicated to ensuring that our employees are well-equipped and supported in every aspect of their roles. Background Checks: To maintain the safety and integrity of our workplace, comprehensive background checks will be conducted on all prospective candidates. This process is an essential step towards ensuring our commitment to a secure and trustworthy work environment for all employees. Salary: Range - Competitive salary range of $_____ - $______ based on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package. Benefits: At KES, we genuinely value the well-being, growth, and satisfaction of our employees. Our comprehensive benefits package reflects our commitment to ensuring our team members have the resources and support they need to thrive both personally and professionally. Highlights of our benefits include: • Health, Dental, and Vision HRA: Comprehensive medical, dental, and vision plans that cater to the needs of our employees and their families. Our Health Reimbursement Arrangement (HRA) pays for initial deductible costs up to $5,000 per family. Job Description Template Director of Operations CNC Machine LLC Last reviewed and updated: 11/8/23. • Special Healthcare Bonus: As a testament to our commitment to our team, we cover the premiums for your health, dental, and vision plans, ensuring you receive the best care without financial burden. • 401K Retirement Plan: We provide a 401K plan to assist our employees in long-term financial planning and retirement. KES matches contributions up to 3% of annual salary. • Paid Time Off (PTO): Our PTO policy allows employees the flexibility to take time off and rejuvenate. Eighty hours of PTO after the first year, then eight extra hours per year. • Paid Company Holidays: We observe 7 major holidays with paid time off, allowing our staff to celebrate and spend time with loved ones. • Family and Medical Leave Act (FMLA): We adhere to federal regulations, ensuring eligible employees can take up to 12 weeks of unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage. • Professional Development: We offer opportunities for training and development to help our employees advance in their careers. • Life and Disability Insurance: Protecting our employees and their families in times of uncertainty is paramount, so we offer both life and disability insurance options. We continuously review and aim to enhance our benefits offering to ensure the well-being and satisfaction of our team members.