Director of Operations - Rainier Recruiting

Why should you be interested? 

An exciting Director of Operations position has opened due to growth. Rainier Recruiting has partnered with a hospitality company. Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 

 

Compensation:?$140k-$150k base salary + up to a 10% yearly bonus

 

Location:?This position is fully remote.




What this company offer you: 

• Flexible schedule and generous PTO
• Stipend for medical insurance and home office expenses
• Travel perks included

 

Key Responsibilities: 

• Collaborate closely with founders to achieve operational excellence for the company.
• Oversee guest experience, local field operations, and content marketing teams to optimize guest stay outcomes, including future iterations and variations of these teams.
• Act as the key point of contact for resolving complex issues and managing high-level escalations.
• Engage in the daily operations of teams to provide real-time feedback, address key questions, eliminate bottlenecks, and drive urgent tasks to completion.
• Design, implement, and continuously refine operational processes to maximize efficiency and profitability across multiple teams.
• Integrate new units into operations and ensure smooth initial operations at new properties.
• Maintain relationships with key stakeholders, including real estate partners, local service providers, operations teams, and other third parties to ensure seamless operations. This includes serving as the key relationship manager for housekeeping partners and select key maintenance vendors through regular check-in calls, meetings, and ongoing communication.
• Assist and collaborate with other departments, such as HR/recruiting, payroll/vendor payments, revenue management, and accounting, with a particular emphasis on HR/recruiting, especially concerning performance evaluation, management, and employee retention.

 

Qualifications and Experience: 

• Minimum of 8-10 years of experience in professional services or operations, ideally in hospitality or real estate; experience in the short-term rental industry is highly advantageous.
• At least 5 years of experience in leading and managing diverse teams.
• Demonstrated ability to influence team members effectively, showing maturity and emotional intelligence.
• Entrepreneurial and driven, with a strong desire to take initiative and learn; startup experience is a plus.
• Strong analytical skills with a data-driven approach to decision-making.
• Capable of developing innovative strategies and solutions to a wide range of problems, both proactively and in real-time.
• Excellent team player with outstanding written, verbal, and oral communication skills.

 

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.