Director of Operations | Tsongas Center (UMass - Lowell) - Oak View Group

In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role will pay a yearly salary of $75,000 to $85,000 plus bonus

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until October 15, 2024

• Oversee Daily Operations: Manage the daily operation and maintenance of the facility and all associated systems, including HVAC, Ice Plant, boilers, chillers, sound systems, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, and custodial services.
• Budget Management: Ability to prepare, track, control, and analyze budgets. Participate in developing and administering the facility’s operations and capital budgets. Forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement necessary adjustments.
• Technical Knowledge: Knowledge of boilers, chillers, refrigeration, ice making, Fire Alarm/Fire Protection systems, Security Alarm systems, and OSHA requirements is preferred.
• Event Coordination: Assist with the advancement and communication of event information to relevant departments and staff. Manage event set-up and tear-down, including basketball floors, stage risers, chairs, signs, and banquet functions.
• Liaison Duties: Act as the liaison with City and University Services for facility-related functions, such as City Codes, parking, licenses, permits, inspections, and warranties.
• Staff Management: Select, train, motivate, and evaluate staff. Provide or coordinate training, address deficiencies, and implement discipline and termination procedures.
• Health & Safety Compliance: Ensure compliance with health and safety regulations.
• Report and Manual Development: Develop and update management reports and manuals, such as the Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, and Fire Code Rules & Regulations.
• Operational Improvement: Continuously improve operations, decrease turnaround times, streamline work processes, and provide quality customer service.
• Organizational Studies: Conduct organizational and operational studies and recommend modifications to programs, policies, and procedures.
• Stakeholder Relations: Establish and maintain effective working relationships with staff, facility stakeholders, and users.
• Project Oversight: Direct and monitor the work of contractors, engineers, and architects on building projects and regular maintenance related items.
• Regulatory Compliance: Maintain hazardous materials communication programs, material safety data sheets, and stay updated on Federal, State, OSHA and Local regulations.
• Additional Duties: Perform all other duties as assigned by the General Manager.

• B.S. or B.A. degree from an accredited college/university.
• 5-7 years’ experience in facility operations management preferred.
• Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Ability to stand and walk for extended periods, climb stairs, and occasionally lift up to 40 lbs.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Understanding of operational characteristics of events, principles of supervision and training, facility use contracts, fire and public safety regulations, and A/V equipment and electronic systems.
• Proficiency in Microsoft Office applications, word processing, spreadsheets, databases, presentation software, and Internet software.
• CAD experience is preferred.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Strong oral and written communication skills. Ability to speak, read and write in English
• Possession of, or ability to obtain, a current CPR certificate is preferred.
• Ability to obtain certification to operate forklift and other equipment as needed.
• Valid driver’s license required.
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping 
• Excellent customer service skills

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.