Director of Process Improvement - Road & Rail Services

Road & Rail Services

Director of Process Improvement

Basic purpose of position:

Responsible for executing operational excellence and process improvement initiatives on a day-to-day basis, which includes creating future-state processes and metrics based observations to improve operational performance in quality, cost, delivery and risk mitigation. The position facilitates and promotes the understanding and implementation of operational excellence principles and techniques. The role conducts data analyses, including gathering data, analyses and generating insights.

Expectations:

To provide exceptional service to both external and internal customers by projecting a positive attitude at all times. On-going analysis of accounting and information services is essential to meeting our company and customers' safety, quality and financial requirements. Perform error free work while looking for ways to improve current and future processes.

We Offer:

• A Full Benefits package including Medical, Dental, 401K
• Paid Holidays and Vacations
• An annual Steel Toe Boot allowance
• All Personal Protective Equipment (PPE) provided
• Veteran Friendly
• A promote from within mentality
• and much more!

Responsibilities:

• Responsible for taking a holistic approach to identifying business improvement opportunities developing solutions, managing initiatives, and identifying the resources and various disciplines needed to execute the process
• Perform assessments utilizing analytical skills to understand client environments and associated financial opportunities
• Application of process analysis methods to identify operational excellence opportunities to increase efficiency and reduce risk prior to automation design.
• Support detailed requirements gathering, design and development of automations using various tools.
• Lead process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.
• Perform investigatory shadows, process analysis and present recommendations.
• Perform process mapping and time study observations.
• Clearly document solution design, job aids and enhancements.
• Manage multiple process improvement projects at one time. Ensure solutions are consistent with organizational objectives. Build relationships with all key constituents necessary to deliver project results.
• Write requirements and use cases/user stories.
• Build and maintain relationships with Operations, Information Technology, Finance & Accounting and other teams to support automation development activities.

Minimum Qualifications

• Bachelor's Degree in Accounting, Finance, Engineering, Business Administration and Management, or related field
• 3+ years of experience in Production, Operations, Leadership, Project Management, or related field

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements:

• Bachelor's degree in a business or engineering related discipline.

Experience Requirements:

• Must have 3 or more years' experience in the area of process improvement or a related field

Skills, Licenses, Certification, and/or Special Training:

• Must maintain a valid state driver's license if required to operate company equipment;
• Meet and maintain all requirements contained in the Conditions of Employment policy;

Physical, Mental & Sensory Requirements:

• Must be able to hear work or safety instructions verbally communicated in a normal speaking voice;
• Must be able to work independently;
• Ability to communicate telephonically for periods of greater than 4 hours;
• Ability to frequently view and change data on a standard computer;
• Ability to simultaneously handle multiple tasks;
• Able to sit for long periods of time up to 6 hours.

Company Profile:

Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail related equipment and facilities.

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