Director of Product, Growth & Success Los Angeles, California, United States at Tbwa Chiat/Day Inc

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Role

Metropolis is seeking a Director of Product to lead our Growth & Success portfolio. Your mission is to acquire new visitors, drive repeat visits for existing members, and increase overall Metropolis brand preference by making the journey remarkable for our parkers. You’ll craft our strategy for both top-of-funnel prospects and visitors experiencing a problem along the way with the objective of increasing the lifetime value of our customers. Your portfolio will include search and discovery, reservations, promotions, loyalty programs, parking and ticket marketplace partners, customer support, and enforcement products. Along the way, you’ll partner with design, marketing, engineering, and analytics to create a flywheel where our product experience and value proposition drives greater adoption and increases the value of our network.

Responsibilities

• Create the product vision and touchpoints to drive visitors to our locations and ensure successful payment for the use of our products.
• Build remarkable experiences that seamlessly transition between digital and physical environments both within our own product ecosystem and integrations with partners.
• Partner with pricing, marketing, and other stakeholders to create campaigns, loyalty programs, and promotion products that drive growth and repeat usage of our network.
• Create and evaluate product hypotheses through A/B testing and user research.
• Own product roadmaps, communicate and manage deadlines, and contribute to the vision of the larger product ecosystem.
• Lead agile product development using data, feedback from the field, interviews with users and experts, competitive analysis, and qualitative and quantitative research.
• Understand and decompose complex problems into manageable components.
• Design clear requirements and success metrics to align and drive team work efforts.
• Identify, track, and solve for issues, bugs, and obstacles impacting our success.
• Ensure compliance with legal and brand standards across your portfolio.
• Build strong relationships with engineers, operations, customers, and executives to lead development efforts, gather feedback, drive adoption, and measure our success.

Requirements and Qualifications

• Bachelor’s degree or related experience.
• 10+ years of product management and business leadership.
• Exceptional communication and relationship management skills including experience collaborating with high-profile executive leaders.
• Track record of driving product-led user growth with measurable business impact, ideally in products with both digital and physical components.
• Experience leading, managing, and mentoring product managers.
• Significant experience using analytics and consumer insights to drive product and business success.
• Strong working knowledge of modern web technologies, distributed computing, and system design.
• Strong user empathy and a knack for brilliant user-centric design.
• Entrepreneurial drive and ability to thrive in open-ended environments.
• Positive, open, and team-oriented approach to work.
• High attention to detail.
• Ability to identify, assess, and prioritize trade-offs.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $180,000.00 to 220,000.00 annually. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.