Director of Program Operations - Mercy Haven

What's the difference between a job and a meaningful, rewarding profession? Being a part of something bigger. At Mercy Haven, we are committed to ending homelessness on Long Island by providing homes and services to populations in-crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Our excellent benefits package and investment in our employees' success got us voted a Newsday Top Workplace on Long Island.

The Director of Program Operations is in charge of every step of the creation and implementation of new programming. This position will have the ability to provide measurable outcomes and accountability on new and existing programming, bring a creative and positive attitude on new opportunities for growth and expansion of services.

Responsibilities

• Supervision of the Director of Residential Services and Short-Term Transitional Residence (STTR) Program Director and oversight of any applicable programs.
• Set goals for the organization's growth, develop plans for programs to meet those goals and oversee the programs as they operate.
• Keeps track of details such as budget and deadlines in addition to following the agency's strategy, vision and mission.
• Apply change, risk and resource management principles.
• Work with leadership to set strategic goals and objectives for programs.
• Resolve problems between program teams and other internal stakeholders.
• Coordinate creating detailed implementation plans, including deadlines, milestones, processes and risk mitigation protocols.
• Provide processes for monitoring performance and collaborating with program teams to determine ways to improve and implement change.
• Develop and implement a growth strategy aligned with the agency's overall goals and objectives.
• Design new programs and enhance existing ones in response to existing needs, opportunities and gaps in service.
• Work with members of the Executive team to develop budgets, resources, quality standards, training and communication of new initiatives.
• Establish and maintain partnerships with external organizations, agencies and stakeholders to enhance and benchmark program effectiveness.
• Use data and feedback to assess program effectiveness and make data driven decisions for improvement.
• Work with the Director of Development to identify funding sources and provide support for all grant proposals including meaningful program outcomes.
• Work with the agency's strategic plan for continuous quality improvement.
• Integral team member in agency committees.
• Collaborate with other executive staff on community relations.
• Participation in assigned Board committee meetings.
• Any other relevant tasks as assigned

Requirements

• LCSW or RN with Congregate Care and mental health experience required
• Electronic Health Record Experience
• 5 years supervisory experience required
• Physical Requirements: remains stationary for long periods of time in the office, moves intermittently throughout the office during work hours, reaching overhead, may push or pull 15-20 pounds daily, repetitive wrist/finger movement, read/write reports and use computer on daily basis
• Occasional travel for meetings, site visits, conferences, etc.

Position Relationships

Reports to: Associate Executive Director
Supervises: Director of Residential Services and STTR Program Director

Schedule: Full-Time (37.5 Hours) Monday through Friday (8:30am-4:30pm)

Benefits

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Position eligible for Alternative Work Schedule after training completed.

Learn more at mercyhaven.org!

MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.