Director of Recreation Operations - Zephyr Cove Resort at Aramark

Job Description

The Director of Recreation, under the direction of the General Manager, is responsible for overseeing all tour and recreation operations at Zephyr Cove Resort and Lake Tahoe Adventures. In this pivotal role, you will be responsible for managing and optimizing our diverse offerings, including Marina, Snowmobile, and ATV Operations, ensuring profitability while delivering exceptional guest experiences. 

Job Responsibilities

• Lead the tours and recreation team, fostering a culture of excellence and innovation. Develop and implement strategic plans to enhance service delivery, operational efficiency, and profitability. 
• Oversee daily operations of all recreational offerings, ensuring compliance with safety regulations and company policies. Monitor and evaluate operational performance, implementing improvements as necessary. 
• Develop and manage budgets for all tour and recreation operations. Analyze financial data to identify trends, assess profitability, and make informed decisions to drive revenue growth. 
• Ensure a high standard of customer service across all tours and recreational activities. Collaborate with the marketing team to create memorable experiences that attract and retain guests. 
• Build and maintain relationships with local vendors, stakeholders, and tourism partners to enhance service offerings and create collaborative marketing opportunities. 
• Ensure all operations adhere to safety standards and regulations. Conduct regular risk assessments and implement safety protocols to protect guests and staff. 
• Recruit, train, and mentor staff to build a high-performing team. Conduct regular performance evaluations and foster a positive work environment that encourages professional growth.
• Work closely with stakeholders including the Group Sales Team, Finance, Director of Land Operations, Human Resources, and others 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Bachelor's degree or equivalent experience is required 
• A valid driver?s license 
• Able to work in fast-paced environment and adapt to changing priorities 
• Excellent interpersonal and communication skills with a customer-focused mindset 
• Strong financial acumen with experience in judgment management 
• 5+ years of experience in a leadership role within the tourism or recreation industry, preferably with experience in winter and water activities 
• At least 2 year?s experience managing hourly and salaried employees including hiring, training, developing, and performance management 
• Bachelor?s degree in hospitality, recreation, or business is preferred 

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.