Director of Student Success Coaching - George Mason University
Fairfax, VA
About the Job
Department: University Life
Classification: Administrative Faculty
Work Schedule: Full-time
Location: Fairfax, VA
Workplace Type: On-Site Required
Salary: Salary range starting $100k's; commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Division of University Life's Student Success Coaching unit is a hub for student engagement and support for all first-year freshman and transfer students. The Student Success Coaching unit promotes increasing the retention rate of incoming students by connecting students to campus resources and helping students set and achieve academic, career, and personal goals. The Student Success Coaching unit provides incoming students access to ongoing coaching from professional and student staff that maintain university-wide and college-specific knowledge to ensure the success of Mason's incoming student populations.
About the Position:
Reporting to the Assistant Vice President within the Division of University Life, the Director of Student Success Coaching specializes in the coordination, implementation, and assessment of the Division of University Life's Student Success Coaching (SSC) unit. The Director supervises the SSC team, which is a vital component to increasing the retention rate of incoming students at Mason. With a commitment to continuous improvement, the Director collaborates closely with numerous university partners-including Admissions, Academic Affairs, Academic Advising, Colleges and Schools, Auxiliary Services, Enrollment Management, and University Life division colleagues-in setting the vision, marketing the program, implementing a broad spectrum of program initiatives, and conducting outcomes assessment for a comprehensive organization serving the needs of a diverse population of incoming first-year and transfer students.
Responsibilities:
Supervision and Leadership
Classification: Administrative Faculty
Work Schedule: Full-time
Location: Fairfax, VA
Workplace Type: On-Site Required
Salary: Salary range starting $100k's; commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Division of University Life's Student Success Coaching unit is a hub for student engagement and support for all first-year freshman and transfer students. The Student Success Coaching unit promotes increasing the retention rate of incoming students by connecting students to campus resources and helping students set and achieve academic, career, and personal goals. The Student Success Coaching unit provides incoming students access to ongoing coaching from professional and student staff that maintain university-wide and college-specific knowledge to ensure the success of Mason's incoming student populations.
About the Position:
Reporting to the Assistant Vice President within the Division of University Life, the Director of Student Success Coaching specializes in the coordination, implementation, and assessment of the Division of University Life's Student Success Coaching (SSC) unit. The Director supervises the SSC team, which is a vital component to increasing the retention rate of incoming students at Mason. With a commitment to continuous improvement, the Director collaborates closely with numerous university partners-including Admissions, Academic Affairs, Academic Advising, Colleges and Schools, Auxiliary Services, Enrollment Management, and University Life division colleagues-in setting the vision, marketing the program, implementing a broad spectrum of program initiatives, and conducting outcomes assessment for a comprehensive organization serving the needs of a diverse population of incoming first-year and transfer students.
Responsibilities:
Supervision and Leadership
- Provides strategic, active management of the department consisting of 30+ full-time staff with the overall development, implementation, and management of the professional coaching program at George Mason University, including strategic partnerships and native Mason students;
- Creates professional development plans promoting skill acquisition and leadership capacity of both full-time and student staff;
- Serve as a member of the University Life management team and coordinates projects, programs, and initiatives as appropriate;
- Assists with the implementation of institution-wide CRM;
- Manages an annual budget of $3M (inclusive of salary/fringe), including short- and long-term fiscal planning;
- Directs the development of new initiatives for SSC and other key strategic investments; and
- Attends professional meetings and maintain active memberships in salient professional organizations.
- Creates and maintains relationships with academic colleges, Academic Affairs, Registrar, Admissions/Enrollment Management, etc. necessary to run a comprehensive student success program;
- Develops and manages internal and external partnerships such as ADVANCE, DC-CAP, STEP, EIP, Dream US, Mason Korea, and online students;
- Attends regular meetings with key stakeholders involved in the development and implementation of the program; and
- Contributes to key institutional programs and initiatives related to the transition and success of transfer students.
- Provides leadership for long-term division-level assessment and evaluation plans related to retention and student success;
- Develops and manages program evaluation and assessment processes, including tracking of retention and completion metrics, student satisfaction and net promoter score, and other key metrics;
- Oversees Mason's quality assurance program by leading the evaluation and review process and maintaining coaching records;
- Assists with on-going benchmarking and best practices research of coaching programs at other institutions; and
- Conducts retention indicator and outcomes assessments for a comprehensive organization serving the needs of a diverse population of incoming first-year and transfer students.
- Responsible for setting goals for performance and deadlines in ways that comply with the university's plans and vision and communicate them to subordinates;
- Organ
Source : George Mason University
