Dispatcher and Customer Service Representative - Trust 1 Services

Under-Appreciated Superstar Wanted

Are you the unsung hero we’ve been looking for?
At Trust 1 Services, an award-winning leader in plumbing and HVAC services based in Quincy, MA, we know our success is driven by the dedicated team members working behind the scenes. We’re on the hunt for a Dispatcher and Customer Service Representative who’s ready to step into the spotlight and be recognized for their vital role in our daily operations.

What You'll Do:

• Be the Friendly Face of Trust 1 Services: Answer incoming calls with warmth and professionalism, ensuring every customer feels valued and heard.
• Coordinate Like a Pro: Efficiently schedule and dispatch our expert technicians to service appointments, keeping everything running smoothly and on time.
• Turn Problems into Solutions: Address customer inquiries, service requests, and any challenges that arise with grace and efficiency, ensuring every interaction leaves a positive impression.
• Stay Organized: Maintain accurate records of customer interactions, service orders, and technician routes, making sure nothing slips through the cracks.

What We Offer:

• Fun, Family-like Atmosphere: We cultivate a welcoming and enjoyable work environment, where everyone is treated like family.
• Consistent Training and Development: Ongoing professional development opportunities to enhance your skills and career.
• 401(k) with 4% Match: Invest in your future with our competitive 401(k) plan and company match.
• 100% Paid Life Insurance: We provide a $50,000 life insurance policy at no cost to you.
• 100% Paid Vision and Dental Insurance: Full coverage for vision and dental health to keep you seeing clearly and smiling brightly.
• Blue Cross Blue Shield Health Insurance: Top-tier health insurance coverage to ensure you and your family’s health and well-being.
• Paid Birthdays Off: Celebrate your special day with us!
• Unlimited Time Off: Flexible time off policy to balance work and life according to your needs.
• Rewards and Recognition: Regular acknowledgment and rewards for outstanding performance.
• Boot/Shoe Allowance: Stay comfortable and safe on the job with an allowance for quality work footwear.
• Competitive Pay: Our compensation is designed to be highly competitive within the industry.
• Growth Opportunities: As we grow, so do the opportunities for our team members’ career advancement.
  
• Pay Range: $25 - $35 Per Hour

What You Bring to the Table:

• Excellent Communication Skills: You’re a natural communicator, skilled at connecting with customers and colleagues alike.
• Organizational Talent: You excel at juggling multiple tasks and keeping everything on track, always staying one step ahead.
• Problem-Solving Ability: You think quickly on your feet and can turn challenges into opportunities to provide outstanding service.
• Experience: Previous experience in dispatching, customer service, or a related field is a plus, but we’re also open to training the right person with the right attitude.
• Ready to Be Appreciated? If you’re tired of being just another number and are ready to join a company that truly values and appreciates your contributions, we want to hear from you!

Apply Today:
Complete the application and let’s start a conversation about how you can become the next superstar at Trust 1 Services.

Trust 1 Services is an equal-opportunity employer.