Dispatcher - Redwood Logistics

Dispatcher

Reports To: Operations Manager

Location: El Paso, TX

Environment: Onsite

Work Schedule:

This position is full-time and onsite Monday through Friday from 0600mst to 1500mst with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Dispatcher working within Freight Exchange (one of our entities), you will be responsible for assisting our teams based in El Paso, Chicago, and Carol Stream, through dispatching company drivers and/or owner operators, load entry, track and trace, and settlement management.

How You Make a Difference Everyday:

• Data entry and update of TMS for assigned fleet(s)
• Manage assigned fleet; develop rapport with company drivers and owner-operators- Retention
• Efficient and effective problem-solving related to freight shipments
• Monitor shipment status and communicate updates to other departments as needed
• Provide thorough and complete dispatch
• Exercise exceptional problem-solving and decision-making skills
• Coordinate with Capacity Utilization Planners and Customer Service Representatives to ensure that all accepted orders meet transit and customer expectations
• Support driver development, education, and training related to Operations and Safety policy and procedure
• Coordinate and monitor drivers' requests for "home time"
• Make safety-conscious decisions in cooperation with the Department of Safety and Compliance
• Review driver settlements for accuracy

You’ve Got This?

• Excellent communication, detail orientation, and organizational skills
• Ability to multi-task in fast-paced environment; problem solver
• Results-driven
• Computer proficiency is required for transportation management system ("TMS") and Microsoft Office products including Outlook
• Minimum 1-year experience in operational role at trucking company or freight brokerage preferred
• Bilingual preferred (English-Spanish)

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.