Dispatcher - Full-time- Live Hotel- Maryland - Live! Casino and Hotel Maryland
Hanover, MD 21076
About the Job
Why We Need Your Talents:
Dispatcher Team Member will be responsible for the following: As a dispatcher they will be the central hub for the Housekeeping department. They will be available to answer calls for guest needs and input the information into HotSos. They will be responsible for monitoring HotSos, if calls are longer than our required complete time they will be responsible for contacting the appropriate Team Member to get updates. The dispatcher will work with the front desk to coordinate any project work that will need to be done. They will also control Rush Rooms, VIPs, late check outs, continuing reservations or special cleaning requests. The dispatcher will be responsible for working with Floor Inspectors to ensure they are updated with all the necessary information.
Responsibilities:Where You'll Make an Impact:
- The housekeeping dispatcher will assist the housekeeping staff in directing the operations of the Housekeeping Department so as to meet the expected level of guest satisfaction.
- Responsible for communicating necessary information to housekeeping department, front desk personnel and hotel guests.
- Answer phones and accurately document and communicate information in a timely manner
- Demonstrates the ability to work cohesively and professionally with all front desk team members.
- Responsible for updating the status of all hotel rooms, and keeping the housekeeping team informed on stay overs, turndown service, and do not disturb guest rooms.
- Accurately maintains a call log of all communication receive/sent to include call generation and disposition
- Verifies that that all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.
- Maintain a complete list of current issues and maintain a record of all inventory issues to be able to keep management staff up-to-date
- Must be proficient in Microsoft Word and Excel
- Must be able to type at least 40wpm
- Other duties assigned
Skills to Help You Succeed:
- Able to read and interpret instructions and direction for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service
- Must be able to communicate effectively in English
- Self-starting personality with an even disposition
- Ability to communicate information and hotel services to management and guests.
Must-Haves:
- High school diploma or GED
- Six (6) months Hotel dispatching or equivalent experience required.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Lifting up to 25lbs
- Pushing/Pull up to 40lbs
- Carry up to 15lbs
- Infrequent Bending / kneeling
- Infrequent Walking
- Infrequent Standing
- Frequent Sitting
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
#INDHIGH
