Dispatcher at World Courier Inc
King of Prussia, PA 19406
About the Job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Work together with drivers and supervisors to create the most effective delivery route and schedule. Department: Operations Reports to: Dispatch Manager.
Primary Duties and Responsibilities:
Shift hours: Monday to Friday from 5am to 2pmEST
Coordinate the recovery and tender of freight at local airports.
Breakdown freight when it returns to office
Monitor drivers to ensure customer pickup and delivery expectations are met
Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
Monitor clearance status and enter updated notes for Customer Service and origin offices
Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
Monitor, respond to and action personal and group email accounts in a timely manner
Monitor all “On-Hold” shipments for export and/or delivery approval
Monitor and update the Outbound Flight Monitor
Proficiency in Cold Chain Management which will include but not limited to
Gel Pack/Packaging preparation
Gel Pack/Packaging refurbishment
Gel Pack/Packaging configuration
Assist all Leadership Team Members in all daily functions and/or activities needed
Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
Ensure proper storage of shipments at airlines and office
Report all complaints, concerns and issues to management immediately
Must be able to work overtime as necessary
Perform related/ other duties as assigned
Knowledge, Skills, Abilities Required:
A general educational knowledge normally acquired through a high school diploma or GED
Normally requires two (2) to three (3) years’ experience in related field
Proficient computer skills
Excellent written and verbal communication skills
Work well in a team environment
Good organizational skills and attention to detail
Sense of urgency
Ability to safely lift packages to 75 lbs.
Professional demeanor
Ability to work flexible a schedule including afternoon/evening/ weekends
Ability to work occasional overtime as needed
Ability to multi task
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Working in an office and warehouse setting depending on the work requirement for that day
Required to temporarily enter walk in refrigeration and freezer units if necessary
Thermal apparel provided
Working inside a truck temporarily when loading and offloading freight
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned