Dispatcher - Acadian Ambulance Service

JOB SUMMARY:  Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses.  Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO:              Operations Supervisor 

                                    Operations Manager

                                    Vice President of Operations

EQUIPMENT:  Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. 

DUTIES AND RESPONSIBILITIES:  Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and/or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS:

Physical activities and the amount of time spent performing each while on this job:

Weight lifting requirements and the amount of time spent lifting on this job:

Vision requirements:

WORK ENVIRONMENT:

Exposure to environmental conditions and the amount of time exposed to each on this job:

Noise level associated with this job:

Moderate Noise (Examples:  business office with typewriters and/or computer printers, light traffic).

QUALIFICATIONS: 

• High School Diploma or GED.
• National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS:

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS:

• Orientation to job requirements.