Dispatcher - Synergy3

Synergy3

Dispatcher

We are seeking a highly organized and communicative Dispatcher to join our team. In this role, you will be responsible for coordinating the daily schedules of our HVAC and plumbing technicians. You will play a critical role in ensuring that our team operates efficiently, keeping the schedule full and making sure the right technician is assigned to the appropriate jobs.

Key Responsibilities:

•  Organize and manage daily schedules for HVAC and plumbing technicians.
•  Communicate effectively with both customers and team members over the phone and via email.
•  Assign tasks based on technician expertise, ensuring the right person is dispatched for each job.
•  Monitor the upcoming day's schedule to ensure all time slots are filled.
•  Learn and apply basic HVAC and plumbing knowledge to improve scheduling accuracy.
•  Provide updates to technicians and customers on job statuses as needed.
•  Collaborate with the team to optimize routing and dispatching for maximum efficiency.

Requirements:

•  Experience in dispatching or a similar role preferred.
•  Strong organizational skills with an ability to manage multiple tasks simultaneously.
•  Excellent phone and communication skills.
•  Willingness to learn basic HVAC and plumbing knowledge (training provided).
•  Comfortable working in an office setting, full-time.
•  Ability to problem-solve and adapt to changing schedules and priorities.

What We Offer:

•  Competitive salary starting at $55,000+
•  Paid Time Off (PTO)
•  401K plan
•  Health and vision insurance
•  In-depth training and onboarding
•  Supportive team environment