Dispatcher - Magic Plumbing, Heating & Cooling
San Francisco, CA 94114
About the Job
Magic Plumbing, Heating & Cooling is a leading service provider in the San Francisco Bay Area, specializing in plumbing, heating, and cooling solutions. We pride ourselves on our commitment to exceptional customer service and expertise. We are currently seeking a highly motivated and skilled Dispatcher and Customer Service Representative to join our team, with potential leadership opportunities as a future office or call center supervisor.
Dispatcher - Join Our Team!
Are you a people person with good organizational skills? We’re looking for a capable and efficient Dispatcher to help keep our service team running smoothly. If you enjoy providing exceptional customer service and excel in a fast-paced environment, we’d love to hear from you.
What You’ll Do:
· Be the welcoming voice customers hear when they call.
· Schedule and organize service calls to help our technicians meet daily goals.
· Provide real-time updates and support to field technicians for smooth service delivery.
· Manage customer service requests and prepare detailed notes for escalated calls.
· Assist customers in selecting the best services and products for their needs.
· Ensure efficient and fair assignment of customer orders to our technicians.
· Conduct follow-up calls to ensure customer satisfaction and foster strong relationships.
What Makes You a Great Fit:
· You work well independently and can manage multiple tasks efficiently.
· You have 2+ years of experience in dispatch or a call center.
· You’re proficient in using ServiceTitan or similar software, and strong data entry.
· You have excellent written and verbal communication abilities.
· Your approach is professional and personable.
· You deliver excellent customer service.
· You’re a strong problem solver who handles challenges with ease and professionalism.
· You’re adaptable and eager to learn, especially when prioritizing urgent customer calls.
· You’re organized and excel in a fast-paced environment.
Why Join Us?
Magic Plumbing, Heating & Cooling offers more than just a job. We provide a career path that encourages growth and leadership within our company. If you are looking to enhance your skills and the possibility of stepping into a supervisory role, we offer the training and support needed to elevate your career. Join our team and be a part of a vibrant community dedicated to providing top-tier service and enhancing customer experiences in the San Francisco Bay Area.
Apply Today!
If you’re ready to take on a challenging but rewarding role, we would love to hear from you. Join our team and contribute to our reputation for service excellence and community commitment.