Dispatcher - Integrated Talent Strategies

Integrated Talent Strategies (ITS) is seeking a Dispatcher to work in the Toledo, OH area.  This is a contract position that will last until November.

Responsibilities:
  •  Facilitate service requests from customers by coordinating with service technicians and other personnel to make sure a customer’s needs are being addressed in a timely manner.
  •  Work with the technicians to coordinate their schedules and provide them with the necessary information needed to complete the service call, preventative maintenance or service projects, as well as technician appointments.
  •  Forecast future schedule for technicians.
  •  Communication with the customers, both internal and external, to assure that all commitments are met.
  •  Utilize Service Software for service call setup, tech scheduling and updates.
  •  Assist service technicians and project coordinators with needed purchase orders.
  •  Create service field quotes for technicians as needed and generate service calls when approved.
  •  Maintain data coming from the service technicians’ mobile application.
  •  Work with service accounting personnel to resolve questions on completed service calls.
  •  Assist project coordinators in scheduling technicians for projects.
  •  Collaborate with multiple dispatchers to ensure seamless dispatch operation.
  •  Review and update open service calls.
  •  Assist with tasks as directed by Dispatch Supervisor. 

About Integrated Talent Strategies (ITS)  
ITS is an international recruiting and staffing firm specializing in Engineering, Technical, and Professional positions.  Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.   
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.  Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.