District Operations Manager - Primo Water Corporation

 At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

If you are a current associate of Primo Water, please apply via myADP.

Compensation: $65000 

Location: Ridgeland, MS

This position will be responsible for leading, evaluating, training, and onboarding refill service technicians who install, service, and repair refill water vending units. This leader will foster a “safety first” culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience. 

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Service Technicians.
• Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles.
• This is a field role -- work in the field with Technicians to develop and improve skills; possess thorough knowledge of process and operation of designated equipment.
• Own execution and adherence to PWNA's standards for all branch/location processes related to customer service, order delivery, and inventory through cross-functional collaboration.
• Execute against service standards
• Support the personal and professional development of direct reports through performance objectives and daily coaching. Regularly participates in route rides and delivers on the job training, as well as, observations to stay abreast of market conditions and properly evaluate customer needs.
• Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.
• Responsible for maintaining staffing levels through talent acquisition, development, and retention.
• Analyze and monitor area activities and results; develop and implement alternative plans as needed.
• Measure and monitor area profitability levels; take corrective action as required. Evaluate market for opportunities to grow revenue.
• Implement financially sounds decisions to deliver financial plan for area of responsibility.
• Actively lead direct reports through transformational business initiatives.
• Ensures AM and PM business routines & processes are conducted in a safe, efficient, and effective manner.
• Coach, develop and manage performance through transparent field leadership
• Serve as a brand ambassador by nurturing quality relationships with employees and customers, being knowledgeable about our products and services and providing exceptional customer experiences.

• Bachelor's Degree and / or relevant work experience.
• Previous experience in managerial role or leading / motivating a team centered environment.
• Basic knowledge / experience of financial analysis and P&L; ability to apply financial theory and practices as well as provide tools/knowledge
• Ability to lead, organize and build effective and diverse teams.
• Ability to listen and respond to information effectively and influence decision makers.
• Sales techniques/negotiation and customer relationship/service skills.
• Ability to be innovative and creative.
• Strong decision-making ability and judgement
• Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 75 pounds.
• Ability to travel to meet business needs
• Demonstrated electrical and mechanical skills and ability to use proper tools as provided.
• Exceptional customer service and communication skills with varied audiences and mediums
• Excellent planning, time management, organization and problem-solving skills
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Ability to meet Company Driver Qualification Policy.

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

The Primo Life Advantage: Enjoy a comprehensive benefits package designed to support your overall well-being:

• Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance
• Income protection, Paid Time off, and Holidays
• 401(k) Savings Plan with employer contributions
• Opportunities for personal and professional growth

Ready to make waves in your career? Join us in our mission to create healthier lives, communities, and a healthier planet. Apply now to become a key player in the Primo Water success story!

Visit https://www.careers.primowatercorp.com to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.