Donor Specialist, Sustainers - Joni and Friends

Duties:
The Donor Specialist, Sustainers at Joni and Friends plays a crucial role in supporting a key segment of our donor base, particularly those contributing gifts under $1,000. This position is focused on managing the engagement and stewardship of this extensive tier of donors through personalized strategies for mass cultivation, including tailored digital and direct mail campaigns.

1. Donor Cultivation & Care
   1. Building and maintaining relationships with donors through regular communication via phone, emails, and other recognition methods to boost contributions
   2. Conducting daily reviews of Salesforce to identify opportunities in the book of ministry, acknowledge gifts, manage data, and tailor interactions based on donor entry points
   3. Engage new donors to secure a second gift within 90-120 days, using targeted strategies to encourage ongoing support
2. Engagement and Retention Strategy
   1. Collaborating with the Senior Donor Specialist, Cultivation & Retention to develop and implement engagement strategies for donors within their specific book of ministry
   2. Crafting and managing donor strategies for the US Ministry New Donors and general email journeys for each Area Ministry
   3. Directly overseeing the US Ministry New Donors strategies and communication efforts to ensure these initiatives' success
3. Process Enhancement
   1. Working closely with the Director, Donor Cultivation & Retention, and Senior Donor Specialist, Cultivation and Retention to refine and implement donor cultivation strategies, focusing on automated communications and engagement platforms
   2. Leading efforts to reevaluate the Area Ministry Digital Experience and provide a unique introduction to local teams to build Donor Journey’s specific to each enhance engagement and donor recognition
   3. Managing the year-end appeal mailings for the US programs and tributes, as well as year-end financial follow-up communications
4. Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• Proven experience in donor management and fundraising within a non-profit environment.
• Bachelor’s degree or equivalent experience
• Strong strategic thinking and planning abilities
• Excellent communication and relationship-building skills
• Proficiency in Salesforce and data management
• Commitment to the mission and values of Joni and Friends
• Experience with email automation, subscription services, database management systems, and Microsoft Office products
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*†and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.†Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.â€

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.â€

VALUES:

1. Honor God in everything we do
2. Build relationships based on trust and respect
3. Maintain integrity and excellence in programs and services
4. Practice responsible stewardship

* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace†according to surveys by the Best Christian Workplace Institute (BCWI).

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