Dutch Bilingual Service Advocate - TEKsystems

We are seeking compassionate and tech-savvy healthcare customer service representatives to join our team! The ideal candidate will have customer service experience, excellent Dutch/English communication skills, and a passion for helping others.

Job Responsibilities:

Member Success:

Provide support to active and prospective members of an online mental health therapy platform by responding to email inquiries about the platform and services.

Assist members with refund, financial aid and subscription based questions as well as password resets and how to setup memberships.

Therapist Success:

Respond to e-mails from therapists to answer questions regarding navigation of the platform, provide scheduling support, answer account based questions, etc.

Conduct proactive outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn.

Collect and funnel users’ feedback, issues and requests to the proper channels.

Qualifications:

- 1+ years of customer service experience via phone and email (healthcare or insurance verification experience preferred)

- Excellent written and verbal communication skills.

- Highly empathetic with a passion for helping others.

- Tech-savvy, with the ability to learn and navigate various systems confidently and effectively.

- Must be bilingual in Dutch and English

Must be available 7 days/week from 6:00AM-4:00PM ET. You will be placed on a set schedule and based on business needs, and your schedule could shift. You should plan on a 5-day, 40-hour work week but be available within these parameters.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:


§ Medical, dental & vision


§ Critical Illness, Accident, and Hospital


§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)


§ Short and long-term disability


§ Health Spending Account (HSA)


§ Transportation benefits


§ Employee Assistance Program


§ Time Off/Leave (PTO, Vacation or Sick Leave)

#prioritywest







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.