EPIC APPLICATIONS ANALYST 3 - MYCHART - University of Washington

Req #: 235548 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.** Posting Date: 10/01/2024 Closing Info: Open Until Filled Salary: $9,060 - $11,074 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf) **UW MEDICINE IT SERVICES** has an outstanding job opportunity for an **EPIC APPLICATIONS ANALYST 3 - MYCHART** position. **WORK SCHEDULE** + 100% FTE - 40 hours per week + Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 - 16:00 (PST), Monday-Friday **POSITION HIGHLIGHTS** + Analyze customer business and technical requirements and issues, recommending solutions. + Design, build, test, and implement enhancements to meet functional requirements. + Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training. + Manage projects, processes, and documentation to support customer needs. **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **PRIMARY JOB RESPONSIBILITIES** + You perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements and work with user groups to provide diagnostic assistance and resolution to questions and problem direction. + You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines. + You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed. + You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements. + You track and provide regular project status updates to leaders, customers, and stakeholders on progress and obstacles. + You lead small projects or larger project sub-components that may include cross-functional teams. + You identify improvement opportunities through analysis. + You provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies. + You test all scenarios conforming to quality standards at the solution level. + You evaluate and implement management requests for information to generate reporting requirements. **REQUIRED QUALIFICATIONS** + Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience. + Currently holds 2 or more current Epic certifications (or equivalent in other EHR systems) OR has obtained Epic proficiency (or equivalent) and has consistently demonstrated technical competencies for 4+ years in relevant functional/business area. + **Epic MyChart Certification is REQUIRED. EpicCare Ambulatory, Epic Cadence, and/or Epic ClinDoc certifications are highly desired.** + 4+ years of overall experience to include the below. + 2+ years providing EHR systems application maintenance/support. + Demonstrated experience serving as a role model in providing an exceptional business partnership with customers, continuously adapting to their needs and feedback. + 2+ years' experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications). + Demonstrated ability to translate business requirements into design specifications, follow technical change control processes, and maintain technical documentation. + Experience mentoring others to increase overall professional effectiveness. + Demonstrated ability to manage small to medium sized IT projects and/or process improvement initiatives. + Experience developing and executing test plans and test cases. + Experience supporting large scale enterprise customers, both internal and external. + Experience walking clients through the use of systems, preferably in a healthcare environment. **CONDITIONS OF EMPLOYMENT** + This is an Information Technology deadline-driven work environment. + The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed. + Must coordinate projects without direct supervisory authority. + Must work within the constraints of multiple technical environments. + The individual in this position must learn many organizational structures and cultures and continually foster collaboration. + Ability to communicate effectively in English, both verbally and in writing. **ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.?? All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team . Join our mission to make life healthier for everyone in our community. \#monster University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.