ER Registration Clerk - Cape Regional Medical Center

POSITION SUMMARY

Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collection and customer service) in the Emergency Department, which provides 24/7 service.

POSITION RESPONSIBILITIES

Some, but not all, of the responsibilities of this position include;

• Some, but not all, of the responsibilities of this position include.

• Greets patients and directs patients to appropriate areas.

• Interviews patients or family to obtain complete and accurate demographic and insurance information for distribution to appropriate hospital departments.
• Identifies and collects copays
• Documents daily in logbook, the disposition of all patients including all admissions, discharges, and other occurrences as per policy.
• Processes placement of patients using bed availability, special requests and criteria for specialty areas.
• Answers phone, records messages, and performs related duties as directed.

Education/Requirements:

• High school graduate or equivalent.
• Previous data entry or typing experience with knowledge of basic office equipment is required. Computer experience preferred.
• Interpersonal skills must be well-developed.
• Must possess the initiative and the ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints and handle a fast-paced environment.
• Must exhibit good telephone and clerical skills and ability to communicate clearly and effectively, both orally and in writing.
• Ability to learn specific job duties and complete detailed work assignments in a timely fashion.

Physical Requirements:

• Must be able to work 13 hour shifts.
• Must have dexterity of hands and fingers in order to utilize tools, utensils, equipment, etc.
• Ability to maneuver comfortably in hospital areas.
• Ability to visually perceive depth, distance, quality of work, read material, view documents, etc.
• Ability to hear inquiries from patients, physicians, clients or staff.

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