ESP Shift Supervisor, Gardner - Clinical Support

CSO is looking for a Shift Supervisor for our CBHC (Community Behavioral Health Center) Emergency Services Program (ESP) in Gardner, MA.

This position will provide leadership and coordination functions for the counseling staff in collaboration with the management team. You will also fulfill regular counselor duties including care and treatment of clients utilizing program.

As an ESP Shift Supervisor:

You Will:

• Provide mentorship for new employees in orientation, serving as a role model for other program staff
• Coordinate food purchasing and menu planning including assistance with shopping lists, purchase and delivery, and organization/storage of food supplies under supervision of director; coordinate with nursing staff and Director regarding general and specific nutritional needs of the residents
• Review and filing of observation check sheets, building check sheets and MABHA entries daily. Report discrepancies to manager
• Establish a 1:1 therapeutic relationship with each program client, providing support and safety for clients utilizing the program.
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication responsibilities according to individual treatment plans
• Function as an active member of the Respite Treatment Team, on a day-to day basis, in the therapeutic setting including attending staff meetings; rotating shifts, as needed; charting and reporting on daily records; maintaining knowledge of patient's treatment plan.
• Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed
• Share observations, interactions, and knowledge to develop 24-hour care plans
• Attend change of shift meetings and provide shift report on client activities and mental status

Your Background:

• Bachelor's Degree  
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency   
• High school diploma with a minimum of five years' experience may be substituted
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA