Electro/Mechanical Field Technician Lead - Submer

Location & work modality:  Houston, TX  #LI-Hybrid

Start: ASAP

Type of Contract: Full Time / Permanent

Reports to: US General Manager

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We’re scaling our team and operations worldwide to meet growing international demand.

What impact you will have

As an Electro/Mechanical Field Technician Lead based in Houston, you’ll play a pivotal role in our customer support team. This hands-on role involves leading a team of technicians and support specialists to commission, maintain, and troubleshoot advanced data center systems. You’ll oversee the daily operations, mentor your team, and support factory management when needed. If you have the expertise to manage both electrical and mechanical systems, and you thrive in dynamic environments, this is the opportunity for you.

What you’ll do

• Commission, troubleshoot, and maintain electrical/mechanical systems in data centers.
• Diagnose and repair issues in control panels, pumps, valves, and piping systems.
• Plan and execute repair projects with minimal disruption to operations.
• Adhere to safety guidelines and propose solutions to enhance system performance.
• Assist with production tasks when not on customer service calls.
• Manage a team of field technicians and customer support reps, ensuring peak performance.
• Ensure proper coverage during peak periods.
• Fluid a positive, collaborative team environment.
• Provide high-level support and escalate issues as needed.
• Oversee daily support operations, resolving technical issues swiftly and effectively.
• Collect and report customer feedback for continuous improvement.
• Ensure the support team has the right tools and tech to excel in their roles.

What you’ll need

What we offer

• Attractive compensation package reflecting your expertise and experience.
• Medical Insurance Plan.
• 401k Employee volunteer contribution Plan.
• A great work environment characterized by friendliness, international diversity, flexibility, and a hybrid-friendly approach.
• You´ll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ready to lead the charge in data center innovation? Apply now and be part of something bold and sustainable with Submer!