Emergency Communications Center Specialist - IDR Inc

IDR is seeking an Emergency Communications Center Specialist join one of our top healthcare clients onsite in Denver, CO. This will be a contract-to-hire position. If you want to join a large organization and work within an ever-growing team-oriented culture, apply now! This position is fully onsite in Lafayette, CO.

Position Overview/Responsibilities for the Emergency Communications Center Specialist :
-Provides a centralized 24-hour warning point service (private 911 operator) for covered facilities experiencing medical, facility, security, or weather-related emergency events.
-Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Thoroughly and accurately document all calls. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
-Maintains a professional demeanor and adheres to established dispatch protocols.
-Monitor alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.

Required Skills for the Emergency Communications Center Specialist:
– HS diploma or GED
– Strong technology proficiency, particularly in office & call center software applications, and computer & phone system hardware.
-Ability to type a minimum of 35 wpm.
-Excellent English language communication skills (written and verbal).
-Clear and effective phone skills.
-Ability to work as part of a team.
-Excellent customer service aptitude.
-Ability to multi-task and remain organized.
-Ability to stay calm under pressure.
-Strong critical thinking skills.
-Recognize and report system problems, errors, or unexpected events in a timely fashion.
-Recognize the need to escalate calls to supervisors when outside of established protocols.
-Prepare written reports as needed.
-Monitor multiple streams of information simultaneously and prioritize response actions.

Preferred Skills for the Emergency Communications Center Specialist:
-Minimum of experience working as a telephone operator, receptionist, or previous work in a professional business environment.
-Previous experience working in a healthcare environment.
-Previous experience answering emergency calls for assistance.
-Proficiency in Spanish speaking (verbal).
-Speaking proficiency in other languages (beyond English & Spanish).

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

 
Compensation Details: $18-21/hr based on experience
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.