Empower Software Support Technician (W2 only) - Impact Business Group
Caledonia, MI
About the Job
An iMPact Business Group client in the Financial Services industry is seeking to hire an Empower (Black Knight/Dark Matter) loan origination system (LOS) Application Support Analyst.
*** This position does NOT currently allow for Visa Sponsorship ***
This firm is growing and is routinely adding staff to their Application Support team.
This firm currently allows their Technology Staff to work full-remote, with just periodic travel to the Corporate HQ in Michigan if/when needed.
This position will provide ongoing Application and User support for the Empower Loan Origination System.
Duties:
- Provide technical/user support for the EmpowerLoan Origination System (Black Knight/Dark Matter - Vendor)
- Consult with Empower users to help them implement changes and best practices
- Support User inquiries to resolve issues and guide users through troubleshooting
- Collaborate with cross-functional teams (Technical and User)
- Perform system maintenance/updates
- Implement configuration changes where needed
- Develop and maintain documentation
- Monitor system performance and proactively identify areas for improvement
- Coordinate with vendors/third-party service providers to escalate and resolve complex technical issues
- Participate in testing activities where needed (UAT), (SIT), and related
Please Note: Candidates must be open to a work day that is based on the Eastern time zone.
- Bachelor's degree preferred
- 3+ years of Empower Loan Origination System support (Technical and User support)
- Experience with SQL, PL/SQL, and scripting languages (e.g., Python, PowerShell)
- Consultative approach with Loan Origination users
- Familiarity with Mortgage Loan Origination functional processes
- Analytical and problem-solving skills
- Effective communication skills (technical and non-technical audiences)
- Ability to work independently with minimal supervision
- Collaborative work style for a team-oriented environment
- Knowledge/experience with Agile/Scrum concepts
*** Please note: Only Candidates with Empower software support and user support experience will be considered for this position ***
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
Source : Impact Business Group
