End User Device (EUD) Technician at ManTech

Description & Requirements

Currently, ManTech is seeking an experience and passionate, career and customer-oriented End User Device/Network Technician to join our team in Augusta, GA. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. What separates you from other candidates is a strong background in hardware support, troubleshooting and a demonstration of networking experience, teaming skills, customer interaction, a strong sense of urgency, and a willingness to learn new technologies. The responsibilities include but are not limited to the following.

Responsibilities:

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.

• Supports refresh, modernization, projects, and Service Task Order activities as required.

• Travels to support other locations within the area as needed.

• Follows proper processes of equipment classification and sanitization.

• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.

• Works all of the above requirements within Service Level Agreement time windows.

Minimum Qualifications:

• 1+ years of hands-on experience in IT hardware support.

• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + *Must attain within 6 months

• Experience in installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associated cabling work.

• Customer facing experience

Preferred Qualifications:

• Experience supporting CAN networking requirements.

• Experience with a ticketing system, preferably ServiceNow.

• Quality cabling skills in installation, splicing, and fabrication.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Polygraph

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
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