Engagement Coordinator-UZone - United Wholesale Mortgage

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The Engagement Coordinator for UZone is a critical component of the Engagement team as they are involved in maintaining, training, and coordinating updates in UZone and projects related to the platform. Your mission is to help our team members navigate and engage with the UZone system, as well as diagnose technical opportunities from team members to determine the cause. In addition, you will also be required to monitor UZone and audit system and page content, manage permission and account settings, update team processes and job aids, assist in UZone training programs, prepare reporting from UZone data, team metrics, and projects.

WHAT YOU WILL BE DOING:

• Providing orientation and training to end-users on all facets of the UZone and Engagement
• Assisting in scheduling trainings, auditing classes, and updating and creating training materials
• Performing audits on UZone menus, News, team pages, and other areas to ensure the system is up to date with all organizational updates
• Keeping UZone pages and content up to date with any team, campus, or company updates
• Tracking team metrics and goals; compiling reports on UZone and team data for consumption by team members and UWM Leadership
• Updating team member settings, including uploading photos, updating tasks, and providing system access
• Monitoring and testing system performance
• Responding to support inquiries from team members and diagnosing the issue or working with the team to provide a solution for the client
• Creating and maintaining job aids and documentation for team and system processes
• Keeping the team on track with projects and assisting where additional help is needed
• Working as a team to deploy all new applications, updates, and enhancements to the UZone platform, including a communication and training plan and hitting deadlines set by leadership.

WHAT WE NEED FROM YOU:

Must Have Qualifications: 

• Familiar with different web browsers. (i.e. Chrome, Firefox) and technologically savvy. 
• Proficiency in Microsoft Suite, specifically in Excel, Outlook, and PowerPoint. 
• Ability to independently learn new systems and processes quickly, while actively seeking out to gain knowledge about tools, systems and teaching skills used by the team. 

• Experience in public speaking, training, or speaking/performing in front of large groups. 
• Excellent understanding of the organization’s goals and objectives. 
• Knowledge regarding applicable data privacy practices and laws. 
• Excellent project management, organizational and multi-tasking skills. 
• Quick to adapt when things change unexpectedly or need to change based on updated needs. 

• Excellent written, oral, and interpersonal communication skills. 
• Ability to communicate ideas in both technical and user-friendly language. 
• Proven analytical and creative problem-solving abilities. 
• Ability to prioritize and execute tasks in a fast-paced environment. 
• Strong communication skillset and customer service skills with excellent response times and follow up. 

• Ability to leave every team member with a good feeling about you every time you interact with them! 
• Encompasses a positive outlook and a friendly, upbeat attitude! 
• Ability to work in a team-oriented, collaborative environment. 
• Always readily available to assist all company team members in UZone and UZone training, and engagement fun. 

 

Nice to Have Qualifications: 

• 1+ years of Training, Marketing, Client Service-related, or IT/Website 
• Bachelor’s degree in information technology, Marketing, or Communications  related field 
• Ability to troubleshoot Internet connectivity issues and conduct research into system issues and products as required 
• Experience with Adobe suite products (Photoshop, InDesign, and Illustrator) 

• Experience working on a multi-disciplinary team 
• Experience with custom software solutions and administrative tools 
• Aptitude with data using spreadsheets 
• Experience taking an innovative and dynamic technology, concept, or project and making it real, preferably in an organization with 4000+ team members 

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER:All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.