Engineer - IT Systems - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

This operational support position is designed to grow the candidate's knowledge of United’s best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization. The role is responsible for managing all the logistics aspects of small to medium size projects that are complex, helps coordinate project plans, training, execution, ensures functionality and quality of solution, is involved in project’s Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), mobility platforms and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal/external business partners.

The successful candidate must possess excellent organization and communication skills with a strong background in project management, strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning, valuing, encouraging and supporting differences.

• Supports regional airports, customer service centers, contact centers and all other United Airlines facilities
• Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
• Creates a work environment that embraces and appreciates diversity
• Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment, assist end users with troubleshooting of device performance issue
• Monitors regional Digital Technology (DT) stock levels and maintains well organized warehouse
• Attends regional project meetings and provides project tracking and analysis
• Supports the integration of vendor tasks and tracks and reviews vendor deliverables
• Coordinates activities with internal/external technology owners/service providers
• Network Engineering, WAN Engineering, WiFi Engineering and Mobility Engineering
• Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Associate degree in Information Technology, Computer Science or Equivalent
• Minimum of 1-3 years of IT experience
• Certification in Low Voltage Communications
• Ability to communicate solutions to both technical and non-technical audiences
• Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
• Strong level of poise in high pressure environments
• Technical aptitude and ability to learn new technologies
• Knowledge of Mobility IOS/Android, Windows and LAN room
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Knowledge of Digital technology Infrastructure (copper, fiber optic)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.