Enterprise Applications Manager (Microsoft O365) - Diligent Solutions

Title: Microsoft 365 & Enterprise Applications Manager
Location: Suwanee, GA & Overland Park, KS (HYBRID)
Job Type: Full Time
Work Status: US Citizen
Salary: Depending on Experience (DOE)
Benefits: Health, Dental, 401k, Etc.

Job Summary

As a Manager of Microsoft 365 & Enterprise Applications, you enable our digitization journey by building a roadmap that enables different lines of business to be successful in their utilization of critical enterprise platforms.  You are the key interface to our user community, provide proactive support, and facilitates organizational change management, with an emphasis on employee adoption and satisfaction in relation to these tools.  You will lead a team of Application Administrators & Application Analyst in the delivery of these services. You will also collaborate with direct leadership, business stakeholders and functional leads to ensure the goals and strategy for these applications are being met.

RESPONSIBILITIES AND DUTIES

• Team Management – supervise, coach and develop the enterprise application support team members, ensuring alignment with departmental and organizational goals and values, while also fostering the culture of collaboration, accountability, innovation and customer service
• Application/Platform Administration and Configuration – manage and assist the team in the configuration of applications, being a resource to the team, bringing insight and guidance as well as ensuring industry best practices while protecting our clients most important data
• Application Roadmaps – create and collaborate on the roadmaps for enterprise applications & M365 ecosystem, including enhancements, upgrades, integrations and migrations
• User Training – manage and assist in the development and coordination of regular communication and training for enterprise applications for existing and/or new features and functionality that is or will be available
• User Adoption – measure end user adoption and tailor communications and training to continually improve
• Vendor Management – establish and maintain effective relationships with external vendors and service providers for enterprise applications, ensuring their effectiveness
• Partner with lines of business to identify use cases and requirements for process improvements that can be solved with existing applications or identify when there is a need for new solutions
• Assist with the Technical Advisory Committee process
• Manage a repository of approved applications and associated line of business ownership within a Configuration Management Database (CMDB)
• Create the next generation interface for employees to interact with IT; comfort with deploying/integrating AI and LLM’s is a must
• Evaluate new tools based on line of business requirements and provide recommendations; partner with Procurement on the onboarding of approved tools
• Develop reporting and SLAs to continuously improve ticket completion and quality
•  Brief executive leadership on vision and associated roadmap; Provide strategic guidance, thought leadership, and subject matter expertise to senior management and other IT leaders.

BASIC QUALIFICATIONS

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in managing enterprise applications, preferably in a data center or managed service provider environment.
• Experience in leading people, giving feedback, or mentoring as a manager, team lead or cross-functionally
• Familiarity of Microsoft 365 suite, Smartsheet, Atlassian, DocuSign and other enterprise applications
• Experience in managing vendors, contracts and service level agreements for enterprise applications
• Ability to apply agile methodologies, tools, and practices to enterprise applications development and delivery.
• Knowledge of IT security, compliance, and risk management standards and frameworks for enterprise applications.
• Strong analytical and problem-solving skills, allowing for the ability to translate business needs and objectives into technology solutions.
• Excellent communication, presentation and interpersonal skills, with the ability to communicate complex technical concepts to technical and non-technical audiences
• Strong leadership, collaboration and influencing skills, with the ability to build trust and rapport with management, business stakeholders, peers and team members.

PREFERRED QUALIFICATIONS

• Relative certifications – Microsoft/Azure, Smartsheet, Jira/Atlassian, ITIL
• Application administration of M365 (SharePoint, OneDrive, Teams, CoPilot), DocuSign, Atlassian/Jira, Smartsheet
• Agile/Scrum experience
• Experience working in a multi-tenant, managed service, or data-center provider environment