Enterprise HR Operations Specialist - Central Health

The HR Operations Specialist has a pivotal role that supports the transformation of the Enterprise Human Resources function by aiding in optimizing HR processes and supporting the implementation of a new Human Resource Information System (HRIS), while also completing and maintaining various HR workflows and transactions. The role is designed to evolve from manual data entry tasks to more strategic and user-focused responsibilities. Working closely but not directly reporting to the Enterprise HR Systems Administrator, this position plays a key role in ensuring the effective utilization of the HRIS, maintaining data integrity, and enhancing the employee experience through streamlined processes.

In addition to supporting the implementation and ongoing optimization of the new HRIS, the HR Operations Specialist will also collaborate on special projects aimed at automating routine tasks and improving operational efficiency. This role requires a blend of technical skills and a deep understanding of HR operations, as well as excellent problem-solving and communication abilities. The position offers a unique opportunity to be at the forefront of HR technological transformation, providing invaluable support to the Enterprise HR Systems Administrator, the broader HR team, and other business units.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Key Responsibility Areas 

• HRIS Implementation and Maintenance  

  • Support the Enterprise HR Systems Administrator in initial setup and roll-out of the new HRIS.  

  • Assist in migrating existing HR data and troubleshooting system errors.  

  • Participate in regular system audits. 

• Process Improvements 

  • Work with the Enterprise HR Systems Administrator to map existing HR processes for automation and/or self-service opportunities.  

  • Support the Enterprise HR Systems Administrator in conducting workflow analyses for HR-related processes.  

  • Collaborate with Talent Management team and HR Managers to update or create SOPs based on new system functionalities. 

• Transactional Changes and Data Management 

  • Validate automated transactional changes such as new hires, terminations, and promotions. 

  • Perform mass data uploads under guidance and ensure compliance with data security and privacy guidelines. 

• Analytics and Reporting 

  • Support key activities related to the enablement and knowledge sharing of HR Analytics tools and reporting capabilities as they are developed, such as job aides, knowledge base articles, etc. 

• Employee Support and Training 

  • Assist in developing content and resources for training HR staff and end-users in the new HRIS system, such as basic navigation, HR programs (performance evaluations, etc.).  

  • Provide first-level assistance to employees for self-service portals and other HRIS features. 

• Project Coordination 

  • Assist in testing and QA processes for HRIS upgrades, optimization, and enhancements. 

• Compliance and Governance 

  • Support Enterprise HR Systems Admin in establishing governance protocols for HR tools and technologies.  

  • Assist in documenting system configurations, change management processes, and audit trails.  

  • Support other HR team members (HRBPs, HR Generalists, etc.) in reporting and data requirements related to other compliance requirements, such as EEO-4 reporting, Joint Commission Survey Audit Readiness, and HRSA compliance.