Enterprise Help Desk - Stratacent
New York City, NY
About the Job
The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Key Responsibilities:
Qualifications:
About Us
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London and Canada.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management and Cyber Security.
We have partnerships with AWS, Azure, Google Cloud Platform, Automation Anywhere, Snowflake and SAS.
(To learn more: www.stratacent.com )
Benefits
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Manage user accounts, permissions, and access rights.
- Install, configure, and maintain computer systems and applications.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems.
- Document and track support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Assist in the development and implementation of IT policies and procedures.
- Conduct training sessions for end-users on various software and hardware topics.
- Stay updated with the latest technology trends and advancements.
Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field
- Proven prior experience in a helpdesk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with network protocols, hardware, and software troubleshooting
- Strong knowledge and experience working with Service Now
- Familiarly with NICE ACD software
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
About Us
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London and Canada.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management and Cyber Security.
We have partnerships with AWS, Azure, Google Cloud Platform, Automation Anywhere, Snowflake and SAS.
(To learn more: www.stratacent.com )
Benefits
- Health Insurance
- Vision Plan
- Dental Plan
- Health Saving Account (HSA)
- Paid Time Off and Vacations
- 401K Plan
- Continuous Learning Program
Source : Stratacent
