Enterprise Service Desk Specialist - TEKsystems

This position requires an active DoD Clearance (Secret)





*Because an active or interim DoD clearance is required, U.S. Citizenship is required*

Description:

As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.

Responsibilities fall into 3 categories:

1.) Tier 1 Support:

Serve as the initial point of contact for IT-related problems.

Provide phone and online support to users.

Perform troubleshooting and resolve technical issues.

Follow escalation protocols as necessary.

2.) Health and Status Monitoring:

Monitor the health and status of the networks.

Document and communicate outage information to co-workers and customers.

3.)Ticket Management:

Execute scripts.

Open and close tickets.

Correlate events and incidents for management of Information Technology (IT) services.

Common Tasks Could include:

Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause anlyisis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.

Top Skills Details:

Non negotiables: Completed and valid Security+CE+; at-least an Interim Secret Clearance *client can only take so many interim clearances at any given time full clearance adjudication preferred*

1.) 0-4 Years of IT Experience (Mid-level analysts are accepted with 0 YRS experience; Sr. Level Analyst must have 3-4 YRS experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)

2.) Openness and Willingness to support an in-bound service desk/ call center operation

3.) Experience with ITSM (Ticketing System) *Not required*

Skills:

active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center

Additional Skills & Qualifications:

Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls. They will be working in a highly secured environment. Candidates will likely start on the night shift, so must be comfortable supporting all 24/7 operative shifts.

Experience Level:

Expert Level







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.