Enterprise Service Desk Trainer at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Instructional Development

Job Qualifications:

Skills:

Develop Training Programs, End Users, Instructional Design, Training Needs Assessment

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as an Instructional Developer/IT Support Trainer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Instructional Developer/IT Support Trainer you will help ensure today is safe and tomorrow is smarter. Our work depends on Instructional Developer joining our team to design and develop training programs using proven adult learning methodologies and techniques. This includes designing and developing engaging learning activities and compelling course content that enhances retention and knowledge transfer. If you enjoy directing structured adult learning activities, you will find this role to be both rewarding and challenging.

HOW AN INSTRUCTIONAL DEVELOPER/IT SUPPORT TRAINER WILL MAKE AN IMPACT:

• Conducts on-site and/or in-house training classes, demonstrations, simulation exercises and discussion groups for customers and/or employees

• Collaborates with subject matter experts to identify audience’s training needs

• Creates instructional goals and content that supports goals by applying tested instructional design theories, practice, and methods

• Designs visual aids (audio, video, simulations, e-learning modules, role plays, games, tests, etc)

• Facilitates training classes and develops criteria for evaluating effectiveness of training activities

• Stays abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques

• Evaluates and/or oversees contractors or vendors to develop and/or administer training programs

• Identifies best method of training delivery based upon training needs

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor of Arts/Bachelor of Science or 4 years related experience can be used as substitute

• Must have a minimum of 5 years of related training experience with adult learning methodologies

• In addition to general training and instructional development, candidates must have at least 5 years of experience in technical service desk support operations, end user support, and technical troubleshooting

• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking

• Proficient communication skills in writing and verbal, problem solving, interpersonal skills., training delivery and design using various tools such as MS ppt, eLearning software such as Articulate. Delivery of classes to participants - proficient presentation skills

• Security Clearance Level: Must be able to obtain and maintain Public Trust and ability to obtain higher clearance as needed

• CompTIA A+ certification, preferred

Location: On Customer Site in DC

US Citizen without dual citizenship  

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.