Enterprise Solution Architect - Memorial Health

The Solutions Architect will work within the Solution Development Department to drive and review the strategic initiatives and architecture standards of the Health System. This role will be accountable for architecting and reviewing comprehensive solutions that meet the business requirements in support of a given initiative. The Solution Architect will be accountable for partnering with key roles (e.g. project managers, business analysts, product managers, domain solution and technical architects, etc.) to deliver the solutions that are aligned to Memorial’s standards and principles. Responsibility to leverage common solutions and services, and meet financial targets (cost and benefits). Within the solution development lifecycle this role may also participate in solution evaluation and selection, buy vs. build decisions, and early-phase project estimates which contribute to the business case. They will provide consulting during the detailed design, build, test and deploy phases, and may be reengaged to perform benefits realization. This role is applied through a balance of two distinct and complementary point of focus: solutions for new initiatives and enterprise technology strategy consistency. Optimal candidates for this role will thrive in the cross-section of three traditional skill-sets: solutions architecture, business analysis, and relationship management.

Education:

• Bachelor’s degree in computer science or other related field is required. Three to four years technical experience in custom development, particularly in specific areas such as SharePoint, Web Applications, and/or Mobile development platforms, may be considered in lieu of degree.

Experience:

• 10+ year experience in full development life cycle and significant experience in delivering applications and architecture services in a production environment.

Other Knowledge/Skills/Abilities:

• Proficiency with computer systems. Basic understanding of databases, knowledge of interfaces, networks, and hardware required.  Expert Programming skills required.
• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in very stressful situations required. Ability to effectively manage competing priorities essential.
• Demonstrated ability to communicate effectively with all levels of staff both inside and outside of IT.
• Understand client requirements and how they translate in application features.
• Demonstrate dedication to a positive attitude, strong customer service support.
• Demonstrate ability to convey technical knowledge in both written and verbal format. Formal presentation skills required.
• Demonstrate ability to work effectively in a team environment is required.
• Demonstrate ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement.
• Ability to work in fast paced stressful situations and remain composed.
• Availability for evening and weekend “on call” as required for 24 hour, 7 day a week support of systems.

1. Drive solutions architecture to meet the technology needs of business initiatives.

1. Design and support complex applications for use at the relevant hospital organizations.

1. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

1. Work with the business stakeholders to identify business opportunities and with key partners to develop initial business cases for potential solution development efforts.

1. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

1. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

1. Develop high level solution designs and conceptual architectures that address business, application, information and technology architectural domains.

1. Participate in the conceptual phases of identifying and solving business problems and initiatives.

1. Actively participate in change management processes at application and departmental levels.

1. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

1. Participates in professional development opportunities.

1. Work with MHS at all levels and departments and be able to manage situations appropriately.

1. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

1. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

1. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

1. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

1. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

1. Manage time appropriately in order to meet assigned goals.

1. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually. 

1. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.

1. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

1. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization.  Embrace change to improve results.  Expect and require exceptional performance of self and others.

1. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

1. Serves as coordinator for disaster recovery on responsible systems.

1. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

1. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

1. Evaluate existing applications to reprogram, update and add new features.

1. Design creative prototypes according to specifications.

1. Collaborate with a team of IT professionals to set specifications for new applications

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.