Entitlements Specialist - Tandym

A nonprofit organization based in New York City is hiring an Benefits Specialist to support its expanding team. In this role, the Benefits Specialist will assist clients with obtaining and maintaining eligibility for various city and federal benefits, guiding them through the application process and ensuring compliance with eligibility requirements.

Position Details:

• Start Date: ASAP
• Assignment Length: Ongoing
• Schedule: Monday to Friday
• Hours: 9am to 5pm (includes a 1-hour lunch)
• Caseload: 250-300 clients within the benefits program

Key Responsibilities:

• Verify benefit eligibility for new clients entering the program
• Submit applications and recertifications promptly, conducting in-person visits as necessary
• Manage and maintain active, organized client files within the internal database
• Accompany clients to various government and city offices throughout NYC (e.g., Social Security Administration, Medicaid, SNAP)
• Investigate and resolve benefit issues, including Medicaid billing exceptions and other benefit denials
• Follow up on client communications from government agencies via phone, mail, and other channels
• File appeals and pursue legal options for clients denied benefits
• Participate in training sessions to stay current on benefit system updates
• Update electronic health records (EHRs) and tracking sheets with accurate benefits information

Qualifications:

• Experience: 2+ years in Medicaid, SSI, SSDI, OTDA, SNAP, and public assistance application processes and regulations
• Education: High School Diploma/GED
• Skills:
  • Knowledge of mental health and substance use counseling principles
  • Familiarity with community support programs and rehabilitation resources