Entry Level Customer Account Manager - Hireverse

We are hiring for our client, a culture-forward business management firm that prioritizes team members first. They pride themselves on an inclusive business model, welcoming professionals from diverse backgrounds. This diversity enriches their atmosphere and creates a family-like environment where every voice is heard and celebrated. Our client invests heavily in the training and development of their Customer Account Representatives and is looking for an entry-level professional who enjoys connecting with consumers and team members alike. The ideal candidate should have a passion for people, a strong desire for success, and a drive to deliver the best customer experience every time!

After training, the Entry-Level Customer Account Representative's responsibilities will include:

• Creating daily strategies that effectively work with the client’s CRM, analyzing data for efficiency and potential profits.
• Initiating contact with consumers and providing friendly, helpful answers to their product inquiries.
• Navigating challenging customer questions while maintaining a pleasant and solution-oriented demeanor.
• Learning sales techniques to navigate consumer negotiations with high closing rates and customer retention.
• Creating purchase orders and mediating the onboarding process with both the client and consumers.
• Generating new accounts and successfully adding them to the CRM, ensuring timely responses to all account questions.
• Eagerly participating in additional training and skillset advancement opportunities.

Skills Our Client Is Looking For in an Entry-Level Customer Account Representative:

• A friendly and good-natured professional who prioritizes positive relationships.
• Quick and efficient, with the ability to manage multiple tasks simultaneously.
• Top-tier communication skills with an outgoing and friendly personality.
• 1-5 years of experience in a customer service role, demonstrating success in negotiating and upselling.
• Thrives in challenges and remains calm under pressure.

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