Entry-Level UC Helpdesk Technician - Pacific Office Automation

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is seeking to add an Entry-Level UC Helpdesk Technician for our growing team. Our ideal candidate is looking to start their career in the IT world, has a technical mindset, strong communication skills and valuable customer service experience. This is a great position to learn how to handle networking issues and interface with end users!

Essential Job Duties:

• Provides support for our Hosted Voice customers seeking assistance with Moves, Adds, Changes or Deletions requests.
• Troubleshooting complex issues with software, handsets, and quality of service-related matters.
• Maintains best practices for implementation and service among other staff
• Supports our distributed Data Centers and internal infrastructure.
• Learning to use apps like Wireshark to troubleshoot handshaking processes for SIP traffic to help isolate call quality and routing related issues.
• Learn how to use IP networking and IP routing.
• Help respond to situations where customer equipment and applications have failed and to isolate or fix problems with the product
• Assist with virtual deployments and data entry of new Hosted Voice implementations.
• Work closely with senior staff and project managers to execute new installations and add-ons.
• Any Help Desk experience is a plus.

Qualifications

• Associate Degree is preferred
• Technical Mindset
• Customer Service experience
• 0 -2 years with VoIP and/or Unified Communications platforms.
• Excellent written and oral communication skills
• Working knowledge of Microsoft Office 365

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• $38,000-48,000/year DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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