Epic Infrastructure Readiness Technical Lead at TEKsystems

Description:

Client is looking for a Lead Desktop Technician on their Epic HW readiness project to prepare for their Epic go-live at their site.

They will be migrating from their current EMR to Epic in Nov 2025 to be consistent with the EMR. They need a team of technicians to assist in the initial survey/inventory of the sites, and eventual hardware deployment. In this first phase, the techs will assist in documentation of asset information, IP addresses, host names, etc. in an Excel spreadsheet, and use a software program to document where on the floor plan hardware resides in current environment (monitors, scanners, printers, workstations, network jacks, etc). They should have prior experience in documenting inventory sheets in Excel.

During deployment phases, they will need to assist in monitor and hardware swaps, imaging and deploying machines including laptops, desktops and tablets, deploying printers or scanners, testing the systems to make sure they are operational and help with any log on issues and will be able to escalate any issues that they cannot handle. This will involve communication across the project team

The lead will help coordinate the activities of the field technicians in addition to the technical data collection. They may assist the hospital manager in communicating with remote site contacts to coordinate site visits of the technicians, track progress of the technicians efforts, mitigate issues, be an escalation point for any issues techs may be having in the field, help compile the data for customer, etc.

Most of the work will be done during a standard work shift (Monday - Friday; 9am - 5pm) BUT there could be work scheduled outside of the normal hours throughout multiple locations depending on the availability of the physician practices for the data collection.

Must be able to lift 50+ lbs.

Skills:

Desktop Support, Go Live Support, Hardware Deployment, Windows 10, Inventory, printers, scanners, ServiceNow, Excel

Top Skills Details:

Desktop Support, Go Live Support,Hardware Deployment,Windows 10,Inventory

Additional Skills & Qualifications:

The lead should have good communication and coordination skills, time management skills, reliable, organzied and thorough in their documentation, white glove customer service. They must have prior project experience in preparing environments for an Epic deployment (inventory, hardware deployment, TDR, etc) and have prior experience leading teams of technicians in desktop related projects.

Experience Level:

Intermediate Level

o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.