Equipment Coordinator - Darby Dental Supply

Who We Are:

Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1948, as a family owned business in Brooklyn, New York.

 

Today, Darby is one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.

 

As an Equipment Coordinator, you will work closely with our Equipment Sales team, technicians, vendors and customers to ensure timely delivery and installation of capital equipment. The equipment coordinator is responsible for creating work orders, scheduling, and dispatching technicians for equipment installation and warranty repairs. This position handles a variety of responsibilities from identifying tech availability at point of the sale to ensuring the delivery and installation at end of sale. This position is also responsible for the billing of small equipment repairs.

What You Will Do:

• Review equipment orders for completeness, ensuring they include customer signature, terms, etc. 
• Approve purchase orders to be sent to the vendor and ensure that all needs are communicated
• Ship equipment and coordinate installations with customers and technicians
• Order warranty parts in relation to newly purchased equipment
• Work closely with technicians to ensure timely scheduling, payments of services, and proper documentations are on file
• Identify technician availability
• Communicate effectively with technicians, customers, vendors, and sales team.
• Create small equipment repair estimates and communicate approvals/declines to vendors
• Bill for small equipment repairs
• Handles email and call inquiries for service technicians
• Answers general questions from customers about equipment and service. 
• Reroutes calls as necessary to the correct departments
• Perform other duties as required

What We Need In You:

• 2+ years of related experience.
• Dental industry experience strongly preferred.
• High School education required
• Bachelor’s degree preferred.
• Strong Computer skills:
• Experience with Word, Excel and Salesforce preferred but not required.
• Excellent interpersonal skills and can effectively communicate in both written and verbal forms
• Attentive, adaptable, detail oriented, ability to multi-task and work in a timely manner
• Must be solution driven, both independently and as part of a team
• Excellent follow up skills, must be empathetic, patient, courteous and be able to anticipate the customer’s needs

Why Join Team Darby:

With a history of financial stability and aggressive growth, you will have the opportunity to build a career path with us.  We are pleased to offer:

• Remote Work
• Comprehensive Medical and Dental benefits
• Vision Plan
• 401(k) Savings plan with company match
• Life Insurance
• Flexible Spending Accounts
• Disability Insurance
• Employee Assistant Program
• Generous Paid Time Off
• Paid Holidays
• Flexible work hours
• Work-Life Balance
• On-site Fitness Center (Jericho office only)
• Opportunities to give back to your local community

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Min:USD $27.00/Hr.Max:USD $30.00/Hr.