Escrow & Collection Specialist (SDCA2024-7445) - RealManage

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success.  With RealManage, you are not just an employee, you are family. 

Company Overview: Walters Management Company and RealManage are now one company.

RealManage / Walters is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage / Walters also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better.

Responsibilities:

Escrow / Collections - Responsibilities include: 

• Payment posting issue trouble-shooting and resolution.
• Processing property ownership conveyance information requests from title agents, mortgage lenders and Realtors.
• Property ownership escrow processing.
• Recording non-lockbox payment receipts and depositing into bank accounts.
• Reconciling the lockbox transactions and monthly bank statements.
• Consultation with staff in other departments and clients regarding billing and accounts receivable processing.
• Prioritizing daily workload to ensure the department is meeting service level targets.
• Suggesting and implementing new processes or changes to existing processes to improve efficiency and accuracy.
• Other duties as assigned by manager.

Qualifications for the position include:

• 1-2 years of experience or Accounting/Finance/Economics degree
• Strong computer skills including Microsoft Excel
• Professional written and verbal communication skills
• Real estate or title experience preferred, but not required
• Customer service oriented attitude

Pay and Benefits:

$19.00   to $25.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays