Evening Coordinator, Lakeshore Campus - Grand Rapids Community College

SUMMARY

This position plays a pivotal role in supporting the evening operations of the Lakeshore Campus from 5:00 PM to 10:00 PM, Monday through Thursday. This position serves as the primary point of contact for the campus during evening hours, providing essential assistance to students, faculty, and staff attending evening classes, as well as external community members utilizing campus facilities for evening events. This position ensures the smooth operation and security of the campus during evening hours in collaboration with the contracted security staff. The evening coordinator will be responsible to implement emergency protocols and respond promptly to any incidents that may arise during these hours.

Requisition ID: 558
Employee Group: Professional, Management and Administration (PMA)
Schedule: 24 hours/52 weeks
Compensation: OP3, $24.24
Benefits: Limited Benefits (Part Time)
Reports to: Lakeshore Operations Manager
Posting Opens: 10/31/2024
Posting Closes: 11/14/2024

ESSENTIAL FUNCTIONS

• Oversee evening operations of the Lakeshore Campus, ensuring smooth functioning and adherence to college policies and procedures
• Implement emergency response protocols to ensure the safety and security of students, faculty, and staff as appropriate, and in collaboration with other stakeholders
• Collaborate with contracted security staff to maintain campus security and safety and perform evening closure of facility
• Coordinate evening activity schedule and oversee setup/tear down of evening events, ensuring they run smoothly and stakeholders have positive experience
• Coordinate evening class schedules and room assignments in collaboration with academic departments
• Monitor and manage resources allocated for evening operations, including supplies, equipment, and budget expenditures
• Address and enforce policies related to student conduct
• Provide support to faculty during evening hours to ensure they have support for any classroom needs
• Assist students with admissions, registration, and other support services in the evening
• Collaborate with campus leadership to address any operational issues or incidents on campus leadership
• Work collaboratively with other college departments to ensure effective facility management
• Demonstrate adaptability and willingness to work non-traditional hours to meet event objectives and support college programming
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS

Educational Credentials

• Associate’s degree or comparable combination of relevant education and experience

Work Experience

• Three years of experience in a customer service role or office environment required
• Experience in higher education preferred

Skills

• Must be punctual and have a good attendance record and remain flexible in schedule to allow for changes during the semesters
• Must be personable and energetic, enjoy working with the public, and have a strong customer service focus; ability to maintain positive interpersonal relationships, motivate others and work effectively as a member of a team as well as independently
• Excellent communication skills, both written and verbal
• Strong organizational and problem-solving abilities
• Ability to adapt to changing environments and priorities

Physical Demands

• Ability to stand, sit, and walk for extended periods during campus events, meetings, and daily work routines
• Capable of lifting and carrying up to 25 pounds of equipment or materials for setup and teardown of campus events

Mental Demands

• Proficient in managing multiple tasks and priorities simultaneously in a dynamic educational environment
• Demonstrated ability to develop and maintain positive interpersonal relationships, motivate others, and work effectively as a member of a team
• Ability to provide exceptional customer service and to ensure staff and student employees also excel in this function
• Must demonstrate attention to detail, organizational skills, and problem-solving ability
• Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Willing to work flexible hours to ensure smooth operation of the building and programs.

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401(a) with a 12% employer contribution.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/building_coordinator_evening

HIRING PROCESS

• GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.