Evening Supervisor/Culture Specialist - Oh My Cupcakes!

Job Summary

The Evening Supervisor/Culture Specialist role at Oh My Cupcakes! supports a mission- and vision-focused team of passionate brand ambassadors and concierges who serve as the front-facing embodiment of Oh My Cupcakes!

This full-time position will work 5 days per week, 8-5pm, occasionally 6-2:30pm. Every other Saturday.

The A-player candidate cultivates and inspires a culture where every team member exudes a profound understanding of company values and philosophies and actively coaches their team to deliver an exceptional guest experience. Full-time hours available for the right person.

The Evening Supervisor/Culture Specialist leads with their footprints, fostering a collaborative environment where their team is equipped in real time with knowledge and skills to engage guests with excellence. Uplifting the brand and their team simultaneously, the Evening Supervisor/Culture Specialist ensures consistency among all interactions.

The goal: creating a sense of joy and delight in every experience and interaction.

Job Title: Evening Supervisor/Culture Specialist 

Pay: $14 - $17 Based on Experience.

Perks: Shared Tip Pool based on hours worked, Discounts on cupcakes and merchandise, 3% company match on retirement contributions

Benefits (28+ hours/week to qualify):

• PTO accrual
• Holiday pay
• Shoe stipend (annual)

Job Skills and Qualifications:

• Upholds the Oh My Cupcakes! values, Code of Honor, Accountability Ladder, Cupcake Manifesto and values in all actions and reactions.
• Demonstrates professionalism and patience in training and development
• Is a self starter who brings ideas to the table and is confident executing them with minimal oversight.
• Brings positive and encouraging words and an uplifting demeanor to every situation possible

Job Requirements

• Develop a comprehensive understanding of and lead with the Oh My Cupcakes! Code of Honor and Accountability Ladder.
• Develop weekly work schedules for Sales Team (Ambassador and Concierges) while ensuring two weeks or more are scheduled out at all times.
• Develop and maintain thorough training guides and quiz opportunities for ongoing training that align with company values and best-practice standards of excellence.
• Provide clear, direct, and kind feedback to Sales Team.
• Coordinate and conduct quarterly scorecard evaluations for Ambassadors and Concierges to gauge KPI-based performance and offer feedback.
• Lead (or co-lead) periodic meetings for Ambassadors and Concierge team with a focus on clear communication of promotions, sales initiatives, and best practices.
• Foster and maintain strong relationships with ambassadors and concierges, providing guidance and support.
• Collaborate with Kitchen team and Operations to ensure clear channels of communication are bridged throughout each facet of the organization.
• Identify and capitalize on opportunities to promote the Oh My Cupcakes! Brand through targeted sales initiatives and event promotion.
• Provide organizational and admin support as needed.

Additional Duties

• Consistently complete weekly personal/professional development training as assigned.
• Do a monthly scorecard check-in with direct supervisor
• Attend core team, concierge and ambassador meetings as needed to align on strategies.
• Provide support by covering shifts in store and occasionally, at off-site events.
• Assist with deliveries/set-ups, answer the phone and be a presence on the shop floor as required.