Event Security Officer - Seattle Art Museum

EVENT SECURITY OFFICER (ESO) OVERVIEW: Want to join a passionate team and help visitors engage with meaningful experiences with art & culture at one of the best art museums in the Northwest? Seattle Art Museum seeks candidates who are excited about art and customer service! The Event Gallery Security Officer will provide excellent customer service and security for Seattle Art Museum, Seattle Asian Art Museum, and Olympic Sculpture Park during private venue experiences and museum programming events, while implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors. Security experience is not required to apply. SAM is dedicated to racial equity and strives for employees, volunteers, and interns who are passionate, qualified, and offer diverse perspectives. SAM prioritizes racial equity in the workplace because we know that people of color are the most impacted when it comes to inequities. We are particularly interested in engaging with historically under-represented groups in the museum field as we strive to be inclusive and equitable. SAM is responsive to cultural communities and experiences, and our strategic plan goals address the role art plays in empowering social justice and structural change to promote equity in our society. FLSA STATUS: Non-exempt REPORTS TO: Security Supervisor COMPENSATION: $21.68 per hour BENEFITS: Part-time variable are able to enroll in our company's 403b plan and will receive sick, vacation, and holiday time on a pro-rated basis. Additional benefits include museum membership and museum store and restaurant discounts. ESSENTIAL FUNCTIONS: + Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues during events by patrolling and/or posting these areas. Regulate and control access to private event spaces in SAM/SAAM/OSP. Ensure patrons, vendors and staff are following Museum policies and procedures. + Build and maintain cooperative, respectful and professional relationships with other staff and volunteers. Strive to provide a welcoming, inclusive, accessible environment for staff, patrons and guests, while helping to ensure their safety and enjoyment of the museum. + Observe and assist visitors; correct or report problems as appropriate. + Provide superior customer service and proactively use de-escalation techniques and training to prevent situations from escalating unnecessarily. + Observe artwork for change of any kind; report problems to supervisor for immediate notification to registrar; report any building conditions requiring attention to Facilities. + Cooperate with Visitor Experience, Membership, volunteers, and Venue Experience to learn and convey Museum information to enhance visitor's Museum experience. + Escort contracted workers and vendors through restricted access spaces in SAM/SAAM. Ensure non-museum workers stay within designated work spaces and provide key/proximity card access through locked doors/spaces. + Maintain knowledge of current policies, procedures, and security system operations in order to correctly implement judgment and actions for protection of art, and the safety and protection of Museum staff and visitors. + Report incidents, notable events, and respond to calls for emergency assistance. + Complete written incident reports (IRs) detailing incidents. + Participate in training programs for emergency situations, including fire and earthquake evacuation, active shooter preparedness, first aid. Be prepared to assist Security supervisors and others in these emergency response situations. + Perform other duties as assigned. QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: + High School graduate or GED. + Demonstrated customer service skills. + Good interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. + Ability to prepare clear, accurate written incident reports. + Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations. + Must be reliable. + Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner. + Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment. + Ability to work with close attention to detail and maintain confidentiality. + Must have the ability to remain calm in stressful situations and help resolve customer complaints. + Ability to adhere to Museum policies and to support management decisions in a positive, professional manner. + Ability to pass and maintain security background check clearance. SCHEDULE: Due to varying demand, Event Gallery Officers are asked to work different hours every week depending on event schedule. Must be available on weekends, including late nights. This is event-based scheduling, typically 10-15 hours a week, ideal for students or those seeking additional income. WORKING CONDITIONS: Exposure : Work areas are primarily inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor sites, in all types of weather. Schedule: Working nights, weekends and/or holidays is required. Work is part-time variable for museum events. PHYSICAL ACTIVITIES REQUIRED FOR ESSENTIAL FUNCTIONS: Stationary Work : Approximately 95% of time is spent standing or moving around the work area. Balance of time (approximately 5%) is spent stationary while working at a desk. Long periods of sustained standing are required. Communication : Clear and effective communication with volunteers, donors, members, the public, and co-workers is necessary. May have contact with hostile or abusive members of the public. Vision : Corrected vision close to 20/20 is necessary to effectively use the computer screens. Moving : The ability to move up to twenty pounds on occasion is necessary for moving files, equipment, and supplies. Must be able to regularly position self to access files. Must be able to ascend/descend stairs in high-rise building. Office Work : Ability to effectively and regularly operate assigned equipment, including, but not limited to, radios, flashlights, telephones, dispatch software and other equipment, and supplies is necessary. Centering equity, diversity, and inclusion as an organization, and as individuals, Seattle Art Museum (SAM) is committed to ensuring that all employees and volunteers enjoy a respectful, inclusive, and welcoming workplace. SAM is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, age, disability, honorably discharged veteran or military status, or the use of a trained dog guide or service animal by a person with a disability. The Seattle Art Museum will consider applicants who may need a reasonable accommodation to perform the essential functions/duties. Please contact the Human Resources Department at (206) 654-3188 or HR@seattleartmuseum.org for additional information or to request reasonable accommodations for the application or interview process. Powered by JazzHR