Event Services Manager - Wildflower Farms

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

• Responsible for all aspects of the planning and detailing process of both social and corporate events, which includes but is not limited to meeting space, food & beverage, AV, attendee management, shipping materials, and budget management)
• Serving as a liaison between clients and hotel departments to ensure seamless, memorable experiences and that all client needs and expectations are met.
• Finalizing the requirements of catering and group events while maximizing revenue potential through up-selling 
• Responsible for effective written and verbal communication(Resumes, BEO, Daily Reports) with all departments for the success of the event. 
• Ensure that meetings/events progress seamlessly by following established procedures and collaborating professionally and respectfully with colleagues and planners. 
• Ensure billing accuracy by conducting bill reviews with the clients prior to processing final bills for each program or event.  
• Identify operational challenges associated with the guests and determine how to best work with colleagues and customers to problem solve  or develop alternative solutions.
• Use sound judgment to integrate current trends in event management and event design, where applicable.
• Participate in site inspections and assist with the sales process, as necessary.
• Maintain collaborative and positive working relationships with all peers.
• Develop and maintain client relationships by delivering the highest level of customer service.
• Proactively respond to requests and inquiries from attendees and clients in a timely manner.
• Adhere to all Auberge and Wildflower Farms standards, policies, and procedures.
• Perform any other job-related duties as assigned.

Pay Rate: $68,000 - $75,000

• Previous 3 years of experience in an Events Leadership position, preferably in a luxury hotel setting or similar
• Must be organized, detail-oriented and able to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, clients, and suppliers
• Teamwork, Customer Service Focused, Positive Attitude
• Ability to assist in conflict/problem solving internally and with suppliers/guests
• Knowledgeable and proficient in Delphi/Salesforce, Opera PMS and Google Suite.
• Ability to communicate in English through verbal and written communications

Other Requirements 

The role requires a schedule that matches client demand. Hours will flex somewhat based on event execution and site inspection requirements; however, you would be on-site daily at Wildflower Farms.

You’ll be present to greet all clients in advance of events, check in with them daily during their on-site stay, and be present to review the final billing and conduct post-conference interviews. Weekends are mandatory when banquet or catering events are on the property, as well as when social function site inspections will need to be conducted over weekend periods. 

Appearance must be clean and professional with a cheerful and courteous demeanor at all times. Position requires interactions with Guests and well as with members of staff and the management team. Able to work on a flexible schedule, including week-ends and holidays, according to departmental and operational needs.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.